To provide Accuity customers with a high level of customer service responding to all inquiries received via inbound telephone calls and email

To provide first-level contact and convey resolutions to Accuity customer issues

Manage and Handle both inbound telephone calls and emails for the Global Accuity Customer Service inbox both on the technical aspect and product inquiries while managing a high level of customer care

Manage and maintain systems used to issue login credentials, user changes, and user requirements for a variety of online lookup tools

Work alongside colleagues in the APAC, EMEA, and US Region

Properly escalate unresolved queries to the next level of support through tracking issues, routing, and redirecting problems to correct resources as needed

Update customer data and produce activity reports through Salesforce, ensuring proper recording, documentation, and closure

Follow up with customers, provide feedback, and see problems through to resolution

Recommended workflow modifications or improvement as deemed necessary to improve processes

Qualifications:

Graduate of any 4-year course is preferred but not required

1 year customer service in technical contact center environment or equivalent training (2 years preferred)

Internet Connectivity Customer Service is a plus.

Background of the US Insurance industry preferred.

Analytical and can quickly learn process and product specifics as well as adapt to constant changing processes and tasks.

Self-motivated with positive attitude.  Ability to follow strict guidelines and standard operating procedures a MUST.

Must ability to work quickly in a fast paced environment; work well as a team member and work well independently.

Excellent written and verbal communication

Excellent customer service skills

Excellent in multi-tasking

No attendance issues. Willing to work on shifting schedules and work on Philippine Holidays and/or render overtime when necessary

LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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