What success looks like in this role:

• Serves as Field Engineer for specific clients and/or for specific products and applications, including tech kiosks / desks.
• Provides software, hardware and networking support for desktops, laptops, servers, network devices, AV rooms and other networked devices.
• Installs and maintains PCs and associated software, networks, servers, peripherals and other networked devices.
• Supports network products from both operational and maintenance perspectives, including preventative maintenance activities.
• Performs installs, moves, adds and changes as required.
• Tests and certifies PCs, networks, servers and client approved applications.
• Provides follow-up on problems or escalations.
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Meets SLA requirements and ensures client satisfaction in all interactions.

Round the clock monitoring and maintenance of the System (hardware and software) to ensure system uptime in accordance with SLA commitmentsRespond to all incident / service calls and be first responder onsite to troubleshoot and resolve incidents including basic repairs or parts replacementsCreate / update and track ticket in ticketing tool to closure observing SLA commitmentsEscalate, when necessary, in accordance with escalation matrixPerform regular preventive and corrective maintenance, troubleshooting system hardware and all computer-based systems.Coordinate and work with third-party supplier or other contractors to identify the causes of issues e.g. hardware, software, network problems and etc. that may affect the proper functioning of the System.Liaise and work closely with customer to address service concerns and to solve technical problems.Work with technical team to resolve more advanced issues when necessaryPerform Install / Move / Add / Change (IMAC) activities as taskedEnsure all material are properly documented and handed over during shift changesPerform any ad-hoc duties as assigned ·Build sustainable relationships and engage customers by taking the extra mile

You will be successful in this role if you have:

High School Diploma or GED required May require technical certification or Associate Degree Generally, 1-2years’ experience in area of responsibility

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4).  US job seekers can find more information about Unisys’  EEO commitment here.