Position Summary

Why join our team?

Since its founding in Suwon, Korea in 1969, Samsung Electronics has grown into a global information technology leader, managing more than 200 subsidiaries around the world. Samsung EO is formed by 17 divisions (subsidiaries) across Europe that represent circa $32 bn in sales. It has recently become the leading Consumer Electronics brand in the region in terms of recognition and most preferred by consumers.

The ESBO Product Management team is responsible for a suite of owned and operated products aimed at our range of Connected TVs, smartphones and tablets. We work very closely with colleagues across global Samsung teams to enhance and expand our services in multiple European territories. These services currently include Samsung TV Plus, Samsung Gaming Hub, Universal Guide, Content Search & Discovery, and Samsung Health.

Role and Responsibilities

Your key responsibilities

Service Support

Ad delivery maintenance, QA, and technical supportAd delivery metric monitoring and review (render rates, fill rates, ADS timeouts, etc.)Proactively monitor the platform, keeping abreast of scheduled updates, and maintaining a consistent quality of serviceMake use of automated tools and alerts to provide robust monitoring of the streaming platform and contentUndertake spot checks and QC of content, advertising, and metadata in accordance with platform requirementsRaise faults and devise resolution plans ready to minimise any ‘on-air’ impactLiaise with technical support and engineering teams to resolve day-to-day issues with essential systemsEnsure that issues are tracked to resolution and that root cause is understood

Service Operations

Setup of ad delivery including configuration and troubleshooting of VAST tagsAnalysis of stream deliverables during on-boarding to ensure SCTE markers and VAST tags are to specContribute to the optimisation of ad stack componentsAlign with Product teams to ensure the service meets TV Plus targets (from content ingest to delivery) and global technical strategyAlign with Business Development and Product teams to ensure channel and VOD launches are appropriately scheduled and deliveredPerform platform admin tasks related to channel and VOD launchesMaintain documentation, including (but not limited to) platform design and technical specificationsKeep abreast of new technology and opportunities in UX, content engineering, and operationsAdhere and contribute to Samsung Engineering procedures, code conventions and best practices

What we need for this role

To be successful, you will possess the following skills and attributes:

Knowledge of technologies and formats pertinent to streaming and ad-insertion (e.g. HLS, DASH, CMAF, SSAI, VAST, VMAP)Demonstrate a firm understanding of media workflow solutions (cloud and on premise) that help reduce time to business value and enhance QoEComfortable working with CMS platforms for streaming applicationsAbility to document and communicate workflow improvementsHave sound QA/QC knowledge with a strong focus on user experienceA good understanding of metadata workflows and enrichment (technical and editorial)Proactive monitoring of the service and timely communication of any issuesGood workload management, time management, transparent task prioritisation and attention to detailAble to communicate and operate across multiple Product Management and technical teams providing outstanding digital media technology supportPerformance driven mentality - strong motivation to lead professionally and thrive in a fast-paced and demanding environmentA passion for learning the latest technologies and standardsImpeccable communication skills and an ability to distil complex ideas into easily understandable componentsComfortable working with and supporting large scale streaming applications across a growing number of territoriesA passion for learning the latest technologies and standards

Desirable knowledge and experience

Experience with transcoding technologies and solutions including FFmpeg and AWS ElementalKnowledge of DRM technologies (CENC, Widevine, PlayReady, FairPlay)Knowledge of coding languages and frameworksExperience with cloud providers and platforms (AWS, GCP, Azure)Knowledge of performance optimisation techniques and project/dev management tools including JiraAn ability to establish and maintain comprehensive solution documentationExperience of working in different global locations and a passion for different culturesExperience of working for a large company spread across multiple locations and time zones where the spirit of collaboration, tolerance, and patience is requiredKnowledge of other languages

What does success look like?

Fresh ideas and a hands-on approach are key. We want someone who is a really positive and proactive teammate, who’d rather figure out a smarter way of doing something than keep doing it the same way. We’re a highly-functioning small team with a start-up mentality, knowing that we have the resources and potential of one of the most exciting tech companies that exists today.

Skills and Qualifications

Benefits of working at Samsung include

Partner Colleague

Hybrid working – 3 days in the office and 2 days at home per weekBonus scheme linked to individual, team and company performanceCar allowancePension contributionThree volunteering days each yearHoliday - 25 days plus bank holidays and an additional day off for your birthdayAccess to discounts on a wide range of Samsung productsAccess to a discount shopping portalPartner Colleagues are not eligible for certain types of statutory leave such as Samsung Family Leave or Sick Leave policies but may be eligible for statutory payments via their agency

A note on equal opportunities

We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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