**Position Summary** MAG Aerospace is seeking a IT Support Analyst for our IT Service Desk who will serve as the primary contact for all system users with troubleshooting installing, diagnosing, repairing, maintaining, and upgrading personal computer hardware and software systems. This is a full time, hybrid position based in Fairfax VA. **Essential Duties and Responsibilities** **Duties include, but not limited to:** + Configures and installs hardware and software for users + Responds to network and software problems via telephone, in-person and/or online support to end-users + Completes new hire set-up and in training users on new software and hardware, when needed + Applies technical expertise to the implementation, monitoring, or maintenance of IT systems + Resolves hardware or software problems in response to user questions and requests for assistance by diagnosing the source of malfunctions, recommending corrective actions, and/or consulting with appropriate staff or vendor + Helps maintain the security of the network, including administering e-mail and anti-virus systems and ensuring availability, continuity, and security of data + Provides updates, status, and completion information to IT manager and/or users, via voice mail, e-mail or in-person communication Recommends changes or updates in programming, documentation, and training to address system deficiencies and user needs **Requirements** + Experience and familiarity supporting general business technology (User accounts/passwords, Wired/Wireless Networks, Printers/Copiers, Conference Rooms, and Mobile Devices) + Knowledgeable with all forms of hardware: laptops, servers, desktops, printers, monitors, and peripherals + Excellent customer service skills, written and oral communication, and time management skills + Instinctive problem-solving abilities and curiosity to seek out, analyze, and correct or avoid computer systems problems + Experience working with federal civilian or DOD personnel + Experience imaging machines using Endpoint / Intune /Azure AD + Extensive knowledge of Windows 10 /11 desktop operating system + Extensive Knowledge of MS 365 Outlook, OneDrive, Teams, SharePoint + Experience using service desk ticketing systems such as ServiceNow **Education** + High school diploma or equivalency + 3 - 5 years of relevant work experience in help desk / customer service / end user support **Desired Certifications** + MD-102 Endpoint Administrator or + MS-102 MS 365 Administrator **Special Note** The position is contingent upon candidate’s ability to meet physical and medical requirements as needed by the position; including compliance with all applicable federal, state, and local jurisdictional requirements. Government or customer site-specific requirements may include, but are not limited to, proof of full COVID-19 vaccination status, except in circumstances where a candidate is legally entitled to an accommodation. **Company Policy** _MAG Aerospace (MAG) is an Equal Opportunity/Affirmative Action Employer and is committed to Diversity and Inclusion. We encourage diverse candidates to apply to our positions._ _All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status._ _Click below for the “Know Your Rights” and “Pay Transparency Nondiscrimination” supplement posters._ _https://www.dol.gov/agencies/ofccp/posters_ _MAG Aerospace (MAG) is committed to providing an online application process that is accessible to all, including individuals with a disability, by offering an alternative way to apply for job openings. This alternative method is available for those who cannot otherwise complete the online application due to a disability or need for accommodation._ _MAG provides reasonable accommodation to applicants under the guidance of the Americans with Disabilities Act (ADA), Section 503 of the Rehabilitation Act of 1973, the Vietnam-Era Veterans’ Readjustment Assistance Act of 1974, and certain state and/or local laws._ _If you need assistance due to a disability, please contact the MAG Aerospace Recruiting email:_ _Applicant.Assist@mag.us_ _or call (703) 376-8993._ **Benefits and Compensation** At MAG Aerospace, we value your contributions providing our employees with a robust Total Rewards package that supports your total well-being. Full-time and part-time employees working at least 30 hours a week on a regular basis are eligible to participate in MAG's Total Rewards programs. Our offerings include health, life, disability, financial, and retirement benefits as well as paid leave, professional development, and tuition assistance. Individuals that do not meet the threshold are only eligible for select offerings not inclusive of health benefits. We encourage you to learn more about our Total Rewards Program by visiting the Resource page on our Careers site: https://www.magaero.com/benefits/. Salary at MAG Aerospace is determined by various factors including but not limited to location, the particular combination of education, knowledge, skills, competencies, and experience as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $50,000.00 to $60,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of MAG's total compensation package for employees. **Need help finding the right job?** We can recommend jobs specifically for you! **Job Locations** _VA-Fairfax_ **ID** _2025-7631_ **Work Region** _CONUS_ **Category** _Information Technology_ **Type** _Regular Full-Time_ **Clearance** _None_