Overview Your role will revolve around crafting innovative solutions for real-time grid management, including SCADA, EMS, ADMS, and DERMS systems. You thrive on pushing boundaries, constantly seeking opportunities to leverage artificial intelligence and automation for transformative outcomes. Recognizing the importance of collaboration, you'll engage closely with clients and teams, driving innovation through co-location and partnership at client sites. At M.C. Dean, you'll lead the charge in shaping the future of grid management, driving progress, and delivering unparalleled solutions. Responsibilities + Manage physical security system support to meet service level agreements + Analyze physical security system performance and recommend improvements + Resolve complex system issues for physical security systems and networks + Provide Tier 3 support to the system administration team + Programming and integrating an entire system at the global level Using advanced knowledge of networking principals and system administration skills to troubleshoot systems and operating systems + Communicate with customers, manufacturers, vendors and system administrators + Train system users and other system support personnel + Analyze and modify preventive maintenance checklists for system changes + Troubleshoot system performance issues and implement corrective actions + Perform preventive maintenance actions including system back-ups, error log reviews, database size and integrity checks + Organize and prepare detailed documentation of system performance, including service request records and analysis Perform desktop hardware and operating system set-up, imaging software loading, and antivirus updates Conduct in depth research and evaluate the research of Technical Specialists in order to evaluate existing and future systems Perform and manage PITCO's. + Perform final programming of systems Provide on-site system support post deployment + Read and interpret engineering drawings Understand SOP and SOW documentation + Ensure test lab equipment is maintained Assisting with annual performance evaluations + Ensure availability of remote Pitco and remote access Interface with engineering team to ensure design efficiency Interface with internal and external customers + Provide advanced level database support + Conduct research and development of entire systems and analyze all interoperability and constructability scenarios + Delegating tasks and providing support to level I and II Electronics Technical Specialists Using 60% or 90% designs to develop and build out PITCO Read blueprints, schematics and statements of work (SOW). + Ensuring PITCO build outs adhere to statements of work (SOW). + Coordinate with field personnel and/or engineering team to discuss any potential installation issues Answer support calls to help field personnel and system administrators with any installation issues encountered on the job site Document support calls in the internal support systems (IMMS); ensuring all tickets are addressed and closed. + Conduct research and development on new system manufacturers (i.e. access control, intrusion detection and closed-circuit television systems). Perform all duties with minimal direct supervision Qualifications **Education** Requires 12 or more years of experience with installation, troubleshooting and/or testing of electronic security systems 12+ years of experience with a High School Diploma 10+ years of experience with an Associate's 7+ years of experience with a Bachelors Requires reliable attendance at customer site during work hours required by customer **Desired Qualifications** Vendor certifications for electronic systems Hirsch, BOSCH, Aiphone, Commend equipment knowledge Analog and Digital Video equipment knowledge and experience CAD experience on building typical and installation packets for field use Ability to write SOP's for MATOC (ESS Install) projects Ideally has system administrator experience in performing triage on system problems, resolving the system problems, analyzing system data to prevent problems, and implementing new workstations and system extensions **Abilities** Exposure to computer screens for an extended period of time. Sitting for extended periods of time. Reach by extending hands or arms in any direction. Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard. Listen to and understand information and ideas presented through spoken words and sentences. Communicate information and ideas in speaking so others will understand. Read and understand information and ideas presented in writing. Apply general rules to specific problems to produce answers that make sense. Identify and understand the speech of another person.