Tech Specialist - SIM
Hire IT People, LLC
Job Seekers, Please send resumes to resumes@hireitpeople.com Resource needed to assist with “help desk” like functionality, as well as break-fix situations.
Project information:
1. CUPSS End User Community.
CUPSS is the Commonwealth’s enterprise provisioning system for employees and contractors. It is also used to create and manage service accounts, resource accounts, training accounts, test accounts, etc. in those systems. The primary user base consists of several hundred IT administrators and help desk personnel across all of the participating agencies.
2. CUPSS Environment.
CUPSS is currently hosted at the Enterprise Data Center (EDC) and is built on IBM’s Security Identity Manager (SIM). In addition, other main components are Computer Associates SiteMinder, IBM DB2, Microsoft SQL Server, IBM WebSphere Application Server, and Microsoft IIS web server.
CUPSS supports the creation, management, and separation of user accounts in Active Directory 2008 (CWOPA) and exchange 2007 (currently being updated to Exchange 2013). For employees and contractors, updates are received in a batch mode from HR systems and processed automatically. For non-human accounts such as service or resource accounts, creation and management is a manual process.
3. Help Desk.
The Help Desk offers general tier 2 and 3 support for all CUPSS users. The Help Desk is manned by 2 agents during normal working hours (M-F, 8:00a – 5:00p) with on-call support for after-hours, including weekends and holidays. Typical Help Desk support includes: application or role questions, provisioning issues, and account management issues. The Help Desk is responsible for monitoring system availability and documenting outages. The Help Desk will work closely with the Enterprise Messaging Team (EMT) – which manages both CWOPA as well as the Exchange email systems – as well as other service providers at the EDC and DHS as needed. User requests for service are sent to the Help Desk through the Service Now ticketing system. Typically, CUPSS generates 25-35 tickets a week.
SkillRequired / DesiredAmountof ExperienceIBM Security Identity ManagerRequired2YearsCA Site MinderRequired1YearsIdentity MinderRequired1YearsWebsphereHighly desired Active DirectoryHighly desired Windows Server 2008Highly desired Site Minder FederationHighly desired XMLHighly desired JavaHighly desired
Project information:
1. CUPSS End User Community.
CUPSS is the Commonwealth’s enterprise provisioning system for employees and contractors. It is also used to create and manage service accounts, resource accounts, training accounts, test accounts, etc. in those systems. The primary user base consists of several hundred IT administrators and help desk personnel across all of the participating agencies.
2. CUPSS Environment.
CUPSS is currently hosted at the Enterprise Data Center (EDC) and is built on IBM’s Security Identity Manager (SIM). In addition, other main components are Computer Associates SiteMinder, IBM DB2, Microsoft SQL Server, IBM WebSphere Application Server, and Microsoft IIS web server.
CUPSS supports the creation, management, and separation of user accounts in Active Directory 2008 (CWOPA) and exchange 2007 (currently being updated to Exchange 2013). For employees and contractors, updates are received in a batch mode from HR systems and processed automatically. For non-human accounts such as service or resource accounts, creation and management is a manual process.
3. Help Desk.
The Help Desk offers general tier 2 and 3 support for all CUPSS users. The Help Desk is manned by 2 agents during normal working hours (M-F, 8:00a – 5:00p) with on-call support for after-hours, including weekends and holidays. Typical Help Desk support includes: application or role questions, provisioning issues, and account management issues. The Help Desk is responsible for monitoring system availability and documenting outages. The Help Desk will work closely with the Enterprise Messaging Team (EMT) – which manages both CWOPA as well as the Exchange email systems – as well as other service providers at the EDC and DHS as needed. User requests for service are sent to the Help Desk through the Service Now ticketing system. Typically, CUPSS generates 25-35 tickets a week.
SkillRequired / DesiredAmountof ExperienceIBM Security Identity ManagerRequired2YearsCA Site MinderRequired1YearsIdentity MinderRequired1YearsWebsphereHighly desired Active DirectoryHighly desired Windows Server 2008Highly desired Site Minder FederationHighly desired XMLHighly desired JavaHighly desired
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