As a Technical Support Professional, you will contribute to building a World-Class Technical Support Team. You are responsible for interacting with internal and external customers and providing reliable technical assistance. You will focus on the accuracy of the support, customer satisfaction, and providing feedback promptly. You will drive the investigation, documentation, resolution, root cause analysis, and replication of technical issues. You will help to identify and develop solutions for customers based on their needs, building solid relationships with them and ensuring timely follow-ups • Handle internal and external customer-related issues and concerns • Focus on Fire Alarm systems • Record all customer interactions into a CRM Database • Achieve strategic KPIs and other metric targets • Understand and interpret advanced technical documentation and diagrams • Create and document articles, FAQs, and other related self-service knowledge items • Effectively manage and prioritize time, projects, customer escalations, and departmental needs • Collaborate with Technical areas to ensure product readiness for serviceability and reliability • Maintain acceptable Call Quality, KCS, and VOC requirements • Work proactively with other team members • Openly share new ideas and information with other team members and information with other team members **Must Have:** • Bachelor’s Degree in Engineering, Electronics, Telecom, or related fields • 1+ years of Technical Support Experience • Excellent English communication skills (oral and written) • Customer focused & strong problem-solving skills **Nice to Have:** • Experience with Salesforce & InContact • Strong continuous improvement mindset & positive leadership impact continuous improvement mindset & positive leadership impact. \#LI-Hybrid Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable. Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.