As\na Technical Support Professional here at Honeywell, you will have the\nopportunity to showcase your expertise as a subject-matter expert in relevant\ntechnologies and products. You will provide expert technical support to our\ncustomers, resolving complex issues and ensuring their satisfaction. Your\nability to analyze and solve problems will be crucial in delivering exceptional\nsupport and maintaining strong relationships with our valued customers. You\nwill report directly to our Technical Support Supervisor, and you'll work out\nof our SLP, location on a Hybrid work schedule.
In this role, you will impact our technical support operations, the\nsatisfaction of our customers, and the growth of the organization.
Key ResponsibilitiesProvide expert technical support to customers, resolving complex technical issues.Serve as a subject matter expert in relevant technologies and products.Collaborate with cross-functional teams to develop and implement technical support strategies.Lead and mentor junior technical support professionals, providing guidance and support.Stay updated with industry trends and advancements and provide recommendations for improvement.Contribute to the development and improvement of technical support processes and tools.Establish and maintain strong relationships with key stakeholders, including customers and internal teams.Participate in customer meetings and provide technical expertise and guidance.Product Entry into Service process to verify readiness of launch.Test product before going to market (NPI/UAT & Beta Testing).Work with Tech Publication to confirm marketing Publications are correct and align with offering.Create Self Service content (Knowledge Articles,\nHow to Videos) for Level 1 support questions.#LI-Hybrid
MUST HAVE:
Minimum of 3 years of proven experience in technical support\nor a similar role.Expert technical knowledge and subject matter expertise.Strong leadership and mentoring skills.Ability to drive innovation and continuous improvement.Results-oriented approach and ability to meet business\nobjectives.Excellent problem-solving and decision-making abilities.Strong business acumen.Ability to build and maintain strong relationships.Expertise in relevant technologies and products.Strong problem-solving and analytical abilities.Excellent communication and interpersonal skills both\nSpanish/English.Ability to effectively manage and prioritize multiple\nprojects and tasks.Strong customer focus and commitment to customer\nsatisfaction.Windows and Windows Server OS experience at a high level.Active Directory, Group Policy Management, Work Groups and\nDomain knowledge.Virtual Machine Management.Microsoft SQL Server Experience.Strong Networking Skills and Networking Protocols at a high\nlevel.IIS and SSL experience.Working within Network Firewalls and port management.Installing and Uninstalling software and troubleshooting\nfailures.Web and Mobile app experience.Low voltage wiring, standards and\nspecifications.WE VALUE:
Bachelor’s degree in engineering,\nComputer Science, Software Engineering or a related field.Master's degree preferredExperience in mentoring and leading a teamPortuguese or French communication skills preferredExperience in the industry/Current professional experience\nin similar roles is preferredAPI Integration experience.NET application experiencePrevious Access Control ExperienceCOMPTIA A+ preferredAdditional InformationJOB ID: HRD255358Category: Customer ExperienceLocation: Av. Salvador Nava Martinez 3125,San Luis Potosi,SAN LUIS POTOSI,78260,MexicoNonexemptGlobal (ALL)