Join a team recognized for leadership, innovation and diversity

Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will build internal relationships to expedite complicated cases. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication. You will address systemic coordination issues.

Key ResponsibilitiesFacilitate issue identification and analysisInvestigate and resolve technical issuesTrack requests resolutionProvide technical trainingBuild relationships with customersTest products & softwareDevelop and share knowledgeMUST HAVE

1-2 years of experience giving technical support to clientsEnglish proficiencyBachelor´s degree in EngineeringWE VALUECustomer facing experienceExperience in the industry is preferredExcellent interpersonal and verbal & written communication skillsStrong continuous improvement mindset, strong leadership impactExperience with Salesforce.com and SharePointDemonstrated experience with Knowledge Management & Call Center ManagementGood administration skillsSome experience with a variety of the businesses product programming languagesAdditional InformationJOB ID: HRD258322Category: Customer ExperienceLocation: Av. Salvador Nava Martinez 3125,San Luis Potosi,SAN LUIS POTOSI,78260,MexicoNonexemptEngineering (GLOBAL)