Job details

Country

USA

State / Region / Province

Colorado

Work Location

Denver, CO

Domain

Delivery

Interest Group

Infosys Limited

Skills

Technology|Infra_ToolAdministration-PerformanceManagement|Dynatrace

Company

ITL USA

Requisition ID

125855BR

Salary min

64162

Salary max

107388

Job description

We are looking for a skilled Technical Support Analyst to join our IT team. The ideal candidate will be experienced in managing and troubleshooting tech support systems in Telecom domain, with a strong understanding of Complex SQL, AWS experience (S3, Glue, Lambda), Dynatrace, LogZ. You will be responsible for the ticket analysis and resolution, ensuring optimal performance, security, and availability.


Required Qualifications –Bachelor’s degree or foreign equivalent requiredAny relevant certification will be an added advantage.Implementation / Working Knowledge of Complex SQL, AWS experience (S3, Glue, Lambda), Dynatrace, LogZ.At least 4+ years of experience with Information Technology.Location for this position is Denver, CO. Candidate must be located within commuting distance or be willing to relocate to the area.All applicants authorized to work in the United States are encouraged to apply.
Preferred Qualifications–

Relevant experience in Complex SQL, AWS experience (S3, Glue, Lambda).

Hands-on knowledge with LogZ, Dynatrace, Snowflake database, cloudwatch, ServiceNow, AWS EC2Java API working Knowledge who has troubleshooting experience working in Postman / SOAP UIGood to have domain knowledge of telecom, wireless domain

Knowledge of MSSQL, MySQL, and database administration is a plus.

Non technical requirements: Production support mindset, flexible to work in shifts and over the weekends, work from office is must.

Strong analytical skills to investigate and resolve customer support tickets

Able to multi-task efficiently under time pressure

Able to work with cutting edge technology and assimilate information rapidly

Good to have work experience in Telecom companies

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits :-

Medical/Dental/Vision/Life InsuranceLong-term/Short-term DisabilityHealth and Dependent Care Reimbursement AccountsInsurance (Accident, Critical Illness , Hospital Indemnity, Legal)401(k) plan and contributions dependent on salary levelPaid holidays plus Paid Time Off
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.