Job details
Country
USA
State / Region / Province
North Carolina
Work Location
Fayetteville, NC
Domain
Delivery
Interest Group
Infosys Limited
Skills
Domain|Network and connectivity architecture design|Solution designing
Company
ITL USA
Requisition ID
127935BR
Job description
Tech Support Associate
We are growing our US team by the hundreds this year. It’s a very exciting time to join our team because we not only invest in your technology training upon onboarding, we make a commitment to continue our investment in your learning throughout your career at Infosys. We offer mentorship programs, continuing education courses with our digital classroom partners and we build our leaders on the inside with our Leadership Institute program.
As a Tech Support Associate, you will provide specialized support to consulting and technical teams by contributing to various stages of the software development life cycle. You will assist the team and other Tech Support Associates by providing production and maintenance support, conducting root-cause analysis of issues, ensuring high quality and on-time customer service. You will play a critical role by contributing to the knowledge management process while interfacing with internal teams and driving higher efficiency.
Basic Qualifications: Completed Associate’s degree or a high school diploma with a minimum of 2 years of work experienceExposure to computer skillsAttention to detail and problem-solving abilityCandidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.Preferred Qualifications:Google IT Support CertificateExperience with programming language, network, infra skillsExperience with Microsoft Office tools, creating / maintaining excel spreadsheetsAbility to analyze data and communicate ideas clearly
Responsibilities include but not limited to:Install the network device as per the predefined instructions from the remote teamProvide smart hands and feet support in incident troubleshootingCoordinate with remote support team in Incident troubleshootingReplace faulty network components with replacement to resolve incidentConnect console cable to device and do screen-sharing with remote engineer in cases when the device is not accessible remotelySpare-parts management and associated documentation of devices in Daimler Asset room at Hub SitesDevice uninstallation and arrange for disposalEscort service at Hub/Spoke locationAdvanced troubleshooting activities like packet capture and spectrum analysis for WLANPower checks and uplink check at Hub and Spoke locations.Extended onsite incident management including the network connection (physical cable checks) up to the end device; Troubleshooting of network connection between end device and switch/distribution room. End devices refers to user laptop or desktop or access points.The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face. Travel may be required as per the job requirements.
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.