Are you…

Interested in working for an international and diverse company?

Interested in developing your career in a leading Printing, Coding and Marking industry?

Looking for a friendly and supporting team?

If so, read on!

It’s likely you have purchased or used a product touched by Videojet Technologies this week. From freshness dating to track and trace coding, our technologies help ensure products sold across the globe, in the food, beverage, pharmaceutical, and industrial marketplaces are authentic and safe for consumers to use.

We recognize that people come with a wealth of experience and talent. Diversity of experience and skills combined with passion is a key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions.

Hi,

We are currently seeking Technical Support Manager to join our team in Bangalore, India.

In this role, a typical day will look like:

Provide technical support to Sales, Service and Customer via phone and other electronic means.

Remotely trouble shoot equipment to provide resolution. Have an eye on the Issues under escalation and ensure counter measure

Support Sales by defining and designing winning solutions - application review/approval, product configuration advice, matching product capabilities and options to internal and external customer needs.

Support Field Service at Gemba - support and resolution of application/technical issues, technical phone support and troubleshooting assistance

Work with and/or support OEM’s and distributors on technical application, integration, and connectivity challenges/opportunities as necessary

Work with other members of the Technical Support team to support group initiatives, KPIs and PD activities

Demonstrate proficiency by quickly gathering pertinent data, recommending corrective actions and following-up with internal and external customers to ensure issue closure/resolution.

Key Competencies:

Technical / Service Skills, Communication skills, to achieve monthly KPI numbers

Good interpersonal Skills-Good relationships and contacts with customers

Competent in computer operations

Technical Skills – able to utilize Technical manuals for detailed understanding on technical aspects of a printer utility, should has a good service hands, understand and attend / manage to attend (through rest channels) customer application needs, technical explanation / demonstration of VJ solutions offered to customer.

Communication skills – should have ability to communicate in very precise and brief way.

Should have basic knowledge of packaging and coding industry.

What jobs does the position interact with on a regular basis (internal and external)?

Customer interaction (understanding VOC of customer), support sales team with customer requirement analysis and proposal of right solution. Approx. 70% time is customer facing.

Occasional co-ordinations with service, sales & logistic team.

Interact with Line-Managers for Daily Business Operation Update, participate in weekly, monthly, quarterly, annual meetings with higher management

The essential requirements of the job include:

EDUCATION REQUIRED:

Graduation in Engineering with Electronics or Instrumentation.

 WORK EXPERIENCE:

Minimum of 7-years of experience of customer handling (better if having exposures to packaging lines / integration solutions).

Travel – Position is basically for South Region but person may be asked to visit other part of country also as special assignments.

At Videojet Technologies, a Veralto Company, safeguarding food, medicine, and essentials is what we do, because everyone, everywhere has a right to know that the food, medicines,and packaged goods they rely on are safe. This is where Videojet Technologies, a global leader in product identification, provides innovative coding and marking solutions that helps customers ensure product safety and improve their productivity.

Videojet is proud to be a Product Quality & Innovation company in Veralto (NYSE: VLTO). Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto is creating today. Veralto is a $5B global leader in essential technology solutions made up of over 16,000 associates across our Water Quality and Product Identification segments all united by a powerful purpose: Safeguarding the World’s Most Vital Resources.

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.  Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.