Overview When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise. InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future. You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram. About This Opportunity Under the general supervision of the Tech Support Manager, the Technical Support Representative is responsible for overseeing all aspects of terminal setup, day to day technical situations, systems and products troubleshooting; also assist the IT Specialist on special projects. Responsibilities • Perform daily terminal setups for new merchant additions. • First point of contact for Customer Service support to the PR team. • First Level for Merchants’ calls • Assist on the Terminal inventory management. • Terminal & POSA Cards Warehousing assistance. • Assist on the Tracking of repairs to terminals, maintaining transit control. • Manages the full process of claims and damaged cards. • Assist to meetings related to the completion of the established objectives. • Provides support as a liaison between the end users, the retailers, and the carriers. • Represents its supervisor in any activity as requested by the supervisor. • Prepares presentations and reports requested by its supervisor. • Maintains confidentiality of all InComm information. It is required that the confidentiality of customer and company information be maintained. Any breach of customer or company information will not be tolerated. • Perform other duties related to the essential duties of the position. Qualifications Bachelor’s degree or equivalent with a minimum of 2 years of Computer Science or Customer Service experience Customer Service oriented Computer skills: working knowledge of Microsoft Windows, Excel and Word Excellent communication skills – complete oral and written understanding of the Spanish and English language Demonstrated experience in technical repairs and knowledge of basic IT support duties.