A bit about us 

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!
 

Job DescriptionProvides assistance to customers related to the use, maintenance, or repair of technical products.Troubleshoots errors, diagnoses problems, and explains and initiates repairs process.Assists with basic fixes but refers more complex problems to engineers or other functional specialists. Arranges for malfunctioning or defective items to be returned for repair or replacement.Suggests changes to products based on customer feedback.Working knowledge of computerized systems including; JDE, Enovia, B2B site, SharePoint, troubleshooting problems, assessing parts or spares inventory, documenting resolutions, or determining warranty eligibility.Issues and track loaner or replacement items.Schedule on-site services for large or installed products or components.Receives requests for replacement, repair, or refund from purchasers of organizational equipment, products, or components.Communicates TREK warranty policies with confidence, evaluates claims, determines warranty status, and arranges for resolution.Identifies and reports BSINS (Best Service is No Service), continuous improvements, quality concerns, trends, and suggests product changes or revisions meant to reduce future claims.Maintains records of claims and outcomes.Arranges for defective parts to be returned to the factory or original manufacturer, if applicable.Possesses beginning to working knowledge of subject matter, and exhibits continuous improvement through use of available training resources, i.e, Trek University.

 

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!