Honeywell is charging into the Industrial IoT revolution with the establishment of Honeywell Connected Enterprise (HCE), building on our heritage of invention and deep, on-the-ground industry expertise. HCE is the leading industrial disruptor, building and connecting software solutions to streamline and centralize the assets, people and processes that help our customers make smarter, more accurate business decisions. Moving at the speed of software, we are creating, innovating, and delivering solutions fast, challenging the way things have always been done, piloting new ways for all of us to work, and expecting our successes to set new standards for our customers and for Honeywell.

 

 

Position Description

 

As a Technical Writer, you will own delivery of end-user documentation for our software products. You will partner with product management, development, quality engineering, customer support, and professional services stakeholders to deliver quality documentation that enhance the experience of our customers. This role requires excellent written and spoken communication skills. We need someone who is highly collaborative, passionate about producing user-friendly technical content, and comfortable with gaining hands-on experience of complex technical software.

 

Key Responsibilities

· Interview product managers and engineers to gather information for end-user documentation content.

· Analyze user stories, research complex technical material, and break it down into concise, easily understandable text and illustrations.

· Work with software engineers to gain hands-on user knowledge of our products.

· Author clear, accurate, and complete technical content for user documents, configuration documents, release notes, and others.

· Develop content that adheres to defined style and structure standards; and perform peer reviews of other writers’ work when needed.

· Manage multiple projects and priorities in a fast-paced, constantly changing environment.

YOU MUST HAVE

· 3 years of experience authoring technical and end-user documentation for complex SaaS solutions.

· 1 year of experience working with Agile Scrum teams to deliver user-friendly technical documentation.

· Excellent written and verbal communication skills.

 

WE VALUE

· Bachelor's degree or equivalent practical experience in technical writing.

· Hands-on experience using Atlassian Jira and Confluence to manage work.

· Experience using Component Content Management System (CCMS) authoring solutions.

· Experience using DocBook for technical documentation.

· Familiarity with the Salesforce platform.

WE VALUEExperience working in an Agile environmentExperience working with Adobe Frame Maker, Acrobat, Illustrator and moreFamiliarity with topic-based authoring, structured content, DITA publishingGood team and communication skillsAn ability to take initiative and work with limited directionAdditional InformationJOB ID: req478384Category: Customer ExperienceLocation: HW Camp II,Bldgs 9A&9B,Plot C2,RMZ Ecoworld,Varturhobli,Sarjapur Marathahalli Outer Ring Road,Bangalore,KARNATAKA,560103,IndiaNonexempt