BASIC FUNCTIONS: This entry-level position provides technical end-user desktop computer support as needed under supervision. It will install, configure, and troubleshoot desktop systems, workstations, and network issues.

TECHNICAL SKILLS:

1. Knowledge of PC hardware and architecture and Desktop Operating System internals.

2. Exceptional communication skills, including clear and articulate verbal, listening, and comprehension skills.

3. Experience supporting remote users via a connectivity client.

4. Required knowledge/competencies in Windows, Mac, MS Office Internet Explorer, Instant Messaging Tools, TCP/IP Client Software, Acrobat Reader, Instant Messaging tools, Mainframe, and Active Directory.

5. Understanding network protocols for a LAN and WAN, including remote connectivity.

6. Familiarity with supporting Blackberry, iOS, and Android devices.

7. Experience working with a service management tool, with FreshService experience preferred.

8. ITIL Certification is an advantage but is not required—knowledge in IT Service Management.

9. Bachelor's degree holder or Completed at least 2 years level in College (no back subjects/incomplete units.)

ROLES AND RESPONSIBILITIES:

1. Performs Active Directory and Exchange administration, including resetting and modifying user accounts, adding accounts to appropriate security groups, modifying quotas on Windows servers, creating and modifying distribution lists, creating and modifying shared mailboxes, and modifying SMTP addresses.

2. Diagnose and solve issues through remote desktop support for single—and multi-user systems using maintenance tools and problem-solving skills.

3. Establish and adhere to all systems' service-level response and resolution times.

4. Coordinate between employees and 2nd/3rd level IT Support for issues not under the 1st Level scope of the Service Desk Team.

5. Effectively communicate with management, team members, and customer groups.

6. Demonstrated a propensity to take ownership in learning new business and technical skills to develop processes or applications to enhance the group's ability to achieve its goals.

7. Capable of performing individual contributor roles and, where needed, working in a team environment.

8. Must have 0-4 years of experience in the IT Support field.

LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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