The Technical Account Manager (TAM) at Advantive is a trusted partner to our customers, playing a key role in their day-to-day success with our Distribution ERP software, Inform. This role goes beyond troubleshooting—it’s about building relationships, earning trust, and making a meaningful impact on the customer experience. As a TAM, you’ll be the go-to resource for resolving software issues across multiple products. You’ll need to bring a strong sense of urgency, clear communication, and a genuine interest in solving problems. The ideal candidate is not only technically curious but also deeply committed to understanding each customer’s unique challenges and helping them succeed. You’ll need to be solution-oriented, professional, and tenacious—able to dig into the root cause of an issue, quickly assess the situation, and offer thoughtful, informed recommendations. Strong communication, organization, and time management are a must, as you’ll often juggle multiple complex requests while keeping the customer’s experience front and center. Responsibilities + Assisting customers with product training and advice, including responding to technical customer support issues + Providing overall technical support to customers and their teams before and after the sales process + Learning customers’ setup, typical workflows, goals, and how they (can) use Advantive products or services to better serve their tasks and goals + Helping customers attain value from the products or services they’ve purchased, ideally assisting them in gaining more value than they anticipated + Assisting sales and marketing with information about product specifications + Monitoring common technical support questions and creating scripts for handling those support requests at scale + Collaborating with cross functional groups such as Professional Services, Product Management, Development and Cloud teams to address customer support tickets + Conduct/participate in recurring business reviews with cross functional stakeholders + Track at-risk and customer sentiment on a regular basis and communicate to executive sponsors + Understand customer business objectives and drive them towards success with cross functional collaboration Must Have Requirement: + 3+ years of DDI System and/or Inform ERP + Ability to multitask and handle competing priorities + Strong verbal and written communication skills, strategic planning, and project management skills Nice to Have Requirement: + 1+ years support experience working with enterprise customers + Analytical and process-oriented mindset + Troubleshooting skills to analyze, translate and resolve software inquires + Comfortable working across multiple departments in a deadline-driven environment + Active team player, self-starter, and multitasker who can quickly adjust priorities + Solutions-oriented + Friendly, patient, and always willing to help and go above and beyond to ensure customer happiness.