The Technical Account Manager will be the frontline technical expert for LexisNexis® Risk Solutions customers, delivering prompt and effective assistance to resolve issues. This role demands strong analytical thinking, effective communication, and a customer-first mindset. Accountabilities: Client Management: + Act as the main technical point of contact for assigned clients + Deliver ongoing support for LexisNexis® Risk Solutions products and services + Build and maintain strong, long-term relationships with key stakeholders, understanding their business objectives and technical requirements. + Provide after-hours support during assigned on-call rotation. Cross-Functional Collaboration: + Collaborate closely with sales, product, and engineering teams to communicate client feedback + Advocate for customer needs within internal teams to drive product improvements. Issue Resolution & Documentation: + Troubleshoot and resolve complex technical issues using internal and external resources + Accurately document and track customer interactions and resolutions in the ticketing system. Product Expertise: + Stay current on LexisNexis® Risk Solutions products, services, and industry trends Qualifications + Bachelor’s degree + Proven problem-solving skills with the ability to analyze and resolve issues efficiently + Strong verbal and written communication skills, adaptable to technical and non-technical audiences of varying levels (including c-suite) + Demonstrated commitment to delivering outstanding customer service + Familiarity with XML, SOAP UI, Web Services, SFTP, or similar technologies + Experience using Salesforce, Outlook, or related CRM and communication platforms + Ability to work independently as well as collaboratively within a team environment + Proactive and resourceful approach to identifying and resolving customer challenges + Strong critical thinking and analytical capabilities + Intellectual curiosity and a passion for continuous learning + Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here . Please read our Candidate Privacy Policy . We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights . RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.