Accountable for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle’s products and related implementation services. Improve the customers' use of Support Services, reference-ability and protect/improve revenue streams. Advocates for customer and becomes a trusted advisor aligning with the partners of their assigned customers. 

Leading contributor individually and as a team member, providing direction and mentoring to others. Build significant long-term relationships with key customer contacts. Understand the customer’s industry, as well as its technical and infrastructure environment, and translate it into Oracle solutions. Work closely with Sales, the Customer Service Manager and the customers to resolve their needs and identify appropriate solutions. Coordinate delivery of Support Services. Involvement in at least 5 successful customer engagements, focusing on customer service delivery and management. Conduct periodic Account Planning and Account Reviews, tracking and presenting status on sophisticated projects including risk identification and mitigation recommendations. Complete Project Management principles - leading contract cost, resources and scheduling, scope and risk management. Identify and submit delivery leads for new opportunities and contract renewals. Has detailed knowledge and demonstrated execution of Oracle policies, procedures, reporting, critical issue process and delivery tools with sophisticated contracts. May take a project lead role. Work is non-routine and complex, involving the application of sophisticated technical/business skills in area of specialization. 

7-10 years Enterprise implementation experience, IT Service management, Project management or Account Management experience and/or Advanced Educational degree. Project Management or Service Management certification is desirable - ITIL, PMP, Prince2 or University equivalent. Domain expertise in industry or product(s). Ability to effectively communicate and engage with senior leaders. Demonstrated expertise in large (multi-site or international) IT projects. Working Globally is desirable.