The TAM will represent Everbridge as a member of our client’s business continuity team during the deployment and expanding use, of the Everbridge solution.  In this role, the TAM will provide project management support, technical consultancy, system design and configuration support, and training.  Additionally, the TAM will act as the advocate for the customer within Everbridge during normal operations and as an escalation point when necessary. The TAM will work closely with our clients, Account Managers, Operations, and Product Development personnel.What you'll doProactively manage named accounts, account relationships, and technical deploymentsPartner closely with Customer Success, Product Management, and Engineering to drive long term value and development of Everbridge solutionsSupport customers through change management activities, workflows, and business processes to drive highest possible valueBe the subject matter expert on Everbridge systems/workflows to solution customer use cases and requirementsLearn customer configurations and settings while proactively recommending and applying best practicesManage financial metrics and enable pre-sales activities to support account expansionsPresent solutions to diverse stakeholders on both technical and business use cases
Facilitate project management methodology, including, but not limited to:Providing input on project design and test plansTraining – remote training sessions tailored to the end user (may also include occasional on-site visits)Weekly status meetingsFacilitation of business and technical reviews to keep aligned to project timelines, goals, and deliverablesRegular reporting to reflect progress against ongoing project deliverables and success metricsWhat you'll bring:3-5 years of customer-facing experience in: Customer integrations/implementations, or Software systems delivery, or Technical account managementState and local government/federal, public safety and alerting, business continuity, or crisis management experience strongly preferredDeep technical experience in integrating multiple systems using industry-standard methodologies and technologyExperience with designing requirements documents and functional documents that accurately reflect and align customer needs with Everbridge products and capabilitiesExperience implementing technical solutions within a SaaS platformExperience working with Salesforce, JIRA, Confluence, PowerPoint, and ExcelDemonstrated ability to design project timelines and drive success of projects, both internal and external for clientsIn-depth experience in using Microsoft Suite products, including Excel, PowerQuery / Power BI and Power Automate (or similar solutions)About Everbridge
Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover stronger from critical events. In today’s unpredictable world, resilient organizations minimize impact to people and operations, absorb stress, and return to productivity faster when deploying critical event management (CEM) technology. Everbridge digitizes organizational resilience by combining intelligent automation with the industry’s most comprehensive risk data to Keep People Safe and Organizations Running™. For more information, visit , read the company blog, and follow on Twitter. Everbridge… Empowering Resilience Everbridge is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, creed, color, religion, or sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.