Job Title: Technical Customer Support Specialist I

Business Title: Technical Account Manager

Location: Manila, PH

Job Type: Full-Time

About Us: LexisNexis® Risk Solutions provides customers with innovative technologies, information-based analytics, decisioning tools and data management services that help them solve problems, make better decisions, stay compliant, reduce risk and improve operations. Headquartered in metro-Atlanta, Georgia it operates within the Risk market segment of RELX, a global provider of information-based analytics and decision tools for professional and business customers.

Job Summary: The Technical Account Manager will provide technical assistance and support to LexisNexis® Risk Solutions customers. This role involves troubleshooting problems, maintenance of products and services, incident management, providing timely solutions, and always ensuring a high level of customer satisfaction.

Key Responsibilities:

Respond to customer inquiries via phone and email.Diagnose and resolve customer production issues and concerns on LN Risk Insurance Products.Document and track customer issues and resolutions in the ticketing system.Escalate complex issues to higher-level support teams when necessary.Conduct remote troubleshooting and provide clear instructions to customers.Maintain up-to-date knowledge of company products and services.Collaborate with other team members and/or departments to improve support processes and customer experience.

Qualifications:

Bachelor’s degree in any field.Proven experience in technical support is preferred but not required.Excellent problem-solving and communication skills.Ability to work independently and as part of a team.Customer-focused with a strong commitment to providing exceptional service.Knowledgeable in XML, SOAP UI, Web Services, SFTP, or other systems or technologies.Knowledgeable in SalesForce, Outlook etc.Ability to proactively identify customer issues and work independently to resolve them.Excellent communication and problem-solving skills. Experience tailoring messages to all levels of the customer organization from developers and testers to executives.Critical and analytical thinking.Curiosity. Someone who proactively seeks knowledge to better understand products, systems, and processes.For internal candidates:Must be in current position for 12 monthsMust not have any active Disciplinary Action

LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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