Description & Requirements

Culture Vision at Consumer Direct Care Network

At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments.

WE WELCOME YOU INTO A GROWING COMPANY
Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every single day. We are currently providing services in 14 states across the USA. We specialize in providing home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.
JOB SUMMARY   The Technical Account Manager (TAM) reports to the Senior Director – Systems and is the technical solution advocate for information technology (IT) services supporting one or more major operating companies. The TAM specializes in IT project facilitation, understands business process requirements, and works with the Product team to prioritize system solutions and repairs to complement business strategies and goals. The TAM is responsible for building and maintaining strong relationships with internal clients, ensuring successful project delivery, and acting as a bridge between internal clients and our technical teams. The TAM’s primary goal is to help internal clients harness the power of IT to optimize their operations and achieve their business objectives. The incumbent is people-oriented, with a demonstrated ability to work with others to achieve results.     JOB DUTIES Serve as the primary point of contact for technical issues and inquiries Build and maintain strong, lasting relationships with internal clients Develop a deep understanding of the company's products and services to include technical features, functionalities, and capabilities Conduct regular assessments to ensure alignment with the company's offerings Work closely with clients to identify their technical requirements, challenges, and goals Provide technical support, training, and guidance to clients while helping them to troubleshoot issues, optimize their use of products and services effectively Create and deliver training materials, workshops, and webinars as needed Develop and maintain account plans that outline the client’s technical needs and identify strategies for achieving their goals Collaborate with clients to develop a roadmap for success Collaborate with internal technical teams to identify and implement solutions that address client-specific technical requirements or challenges Serve as an advocate for the client within the company, ensuring their technical issues are prioritized and resolved promptly Collaborate with clients to define project scopes, goals, and deliverables Develop project plans, timelines, and budgets, ensuring projects are delivered on time, within budget Coordinate and facilitate project meetings, ensuring clear communication between the clients and internal technical teams Monitor project progress and track key performance indicators (KPIs) Mitigate project risks and resolve issues in a timely manner   QUALIFICATIONS Bachelor's degree in a relevant technical field or equivalent work experience Strong technical knowledge and understanding of the company's products or services Excellent communication and interpersonal skills Problem-solving and troubleshooting abilities Client-focused with a strong commitment to customer satisfaction Project management skills to handle multiple client accounts simultaneously Ability to work collaboratively with cross-functional teams Experience in a similar role, preferably in a technology or software company Ability to work flexible and/or extended hours, if needed, to meet the job requirements Employees must provide their own reliable internet if working a remote/hybrid position.   The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.