Position:Technical Account Manager - CloudHealth
Job Description:

Arrow Electronics Technical Account Manager – CloudHealth. CloudHealth is the global market leader in Cloud Management, and the most trusted software platform used to accelerate business transformation in the cloud. As the sole distributor of CloudHealth, Arrow Electronics is looking for highly motivated individuals who will be responsible for providing outstanding customer service to ensure that customers, partners, and employees have a positive experience and get world class support throughout their cloud maturity by leveraging the opportunities that CloudHealth provides. The Technical Account Manager acts as a consultant and advisor to their customers and will provide them with platform expertise, ongoing engagements and enablement, and be their voice to the product to advocate their needs and asks to support their ever-changing Cloud environments.

The individual hired for this role MUST be available to support customers in the Americas and be able to travel occasionally for on-site customer and internal team meetings.

What You’ll Be Doing:

Immerse yourself in public cloud, multi-cloud, hybrid cloud, private cloud, FinOps, and security industry best practices to serve as a strategic partner for your customersUtilize your product domain expertise to serve as a trusted technical advisor and account managerCollect and analyze customer data to identify trends, advance adoption and create a positive customer experienceBe a primary point of contact for tech-related questions and coordination of issue management and problem resolutionAct as a customer advocate and convey customer requirements, feature requests, feedback, etc. to Product Management and Executive LeadershipOversee and lead customer onboarding, strategic planning, consultative services, and product demonstrations on new features and servicesUse your experience integrating SaaS solutions as you work with customers to demonstrate how CloudHealth will acclimate seamlessly into their environment

What We Are Looking For:

Fluent in Spanish and English to support customers throughout the AmericasPortuguese language is a PlusAt least 5 years of related experienceBachelor's degree preferredExperience with cloud providers is preferredSolves complex problems; takes a new perspective using existing solutionsWorks independently; receives minimal guidanceActs as a resource for colleagues with less experienceContributes to process improvementsAbility to travel at least 25% of the time

Work Arrangement:

Hybrid: 3 days in office / 2 days from home

What’s In It For You:

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

30 days of Christmas bonus40% vacation premium12 vacation days plus 2 floating days, sick days and holidaysVision and Dental AssistanceLife InsuranceHealthcare Insurance10% Food/Pantry VouchersRestaurant Vouchers13% Savings FundGrowth Opportunities, and more!

Apply Today!

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Annual Hiring Range/Hourly Rate:$53,616.67 - $83,004.17 MXN Monthly

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer. 

Location:MX-JAL-Tlaquepaque, Mexico (HPE Guad office)
Time Type:Full time
Job Category:Sales

EEO Statement:

Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico)