**Customer Success Engineer** **Location - Madrid** **About the role...** The Customer Success Engineer (CSE) is accountable for achieving and sustaining adoption and value, via delivering onboarding, consumption & risk mitigation workstreams. You will do this by understanding customer goals and the outcomes prescribed to achieve these goals with the product(s) purchased. **In this role you can expect to...** You will be responsible for driving customer outcomes across Onboarding, consumption, and risk mitigation. You will be a critical player in driving long-term customer success across a portfolio of customers. + Responsible for driving Customer onboarding and risk mitigation + Work in partnership with internal stakeholders, including Solution Engineering, Solution Architecture, Enterprise Account Management, Professional Services, Support, and Renewals teams to resolve identified risks and escalated issues in a timely manner and properly communicate/set expectations with customers. + Measure, report, and analyze account health, playbook progress, and account sentiment to optimize the customer journey continuously through innovative practices focused on driving adoption, retention, and expansion + Be responsible and accountable for the timely creation and upkeep of your account(s) health score, notes, and calls to action in Gainsight **You may be a good fit for our team if you have...** + 2+ years of Technical Account Management, Customer Success Management, or program management experience with focused technical aptitude. + Proficiency and experience with ​concepts​ ​and​ ​technologies​ ​used​ ​in​ ​software development, operations,​ ​security,​ ​cloud,​ ​microservices,​ ​containers,​ ​and​ ​scheduling​ ​platforms + Proficiency and knowledge of existing solutions in the same domain as HashiCorp tools (e.g. Infrastructure Automation, Identity Management, and Dev/Ops) such as Vagrant, Packer, Terraform, Consul, Nomad, Vault, and others + Well-organized self-starter with an excellent work ethic, attention to detail, and a desire to learn + Outstanding written and verbal communication/presentation skills to support onsite or remote strategic business reviews + Strong listening skills with the demonstrated ability to ask effective questions, dive deep, understand the customer’s business priorities, and anticipate the customer’s needs + Strong interpersonal skills and the ability to work with various teams with varying backgrounds and skill sets + Ability to discuss high-level technical concepts with non-technical stakeholders + Demonstrated ability to maintain composure in stressful situations, respond to customer needs quickly and effectively, adapt to change, and is comfortable with high levels of ambiguity + Skilled at driving the adoption and consumption of software solutions to large and multifaceted global companies + Thrives by having regular interactions with customers and is proactive in their outreach. + Experience working with customer relationship management tools and case management solutions (Gainsight/Salesforce) + Able to be successful in a cross-functional, remote-first culture + Ability to travel to customers and internationally to Hashicorp events as needed + **Hybrid role** based in Madrid 3 day per week at the office, 2 remote + Fluency in German and English is mandatory \#LI-Hybrid