Takes ownership of Expertise Connect delivery, act as Single Point of Contact (SPOC)
Provide proactive assistance to help clients sustain and optimize their IBM Software infrastructure
Coordinates delivery of proactive support, skill sharing activities and problem management.
Assist Client with development, implementation, operations, risk avoidance and mitigation strategies and plans
Provides clients with the highest level of remote and/or on-site technical direction for specific supported products, including initiatives such as diagnostic coaching, defect and non-defect problem resolution assistance
Provides direct support or assistance with technical queries from clients and field personnel
Facilitate Client skills development related to the Software Products through mentoring Client personnel during activities in the performance of this service.

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