As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate an inclusive culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

To be successful in this role, you must be a motivated self-starter, be committed to ongoing self-education, possess strong customer service skills and have excellent technical problem- solving skills.

What You'll Do:

Serve as a technical contact and augment our customer support teams

Participate with onboarding process

Perform quarterly health checks and business reviews

Participate in TAM on-call rotation (during normal business hours) helping answer customer inquiries and case escalation requests.

Escalate customer issues to management when appropriate.

Leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues.

Leverage knowledge content and systems to obtain product expertise

Participate in technical communications within the team to share best practices and learn about new technologies and complimentary security applications.

Manage renewal risk and collaborate with sales teams to remediate and ensure a successful renewal and upsell of product

Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.

Drive support cases to ensure issues are being resolved in a timely manner.

 What You'll Need:

Bachelor’s Degree or equivalent experience

Experience working with Windows Operating Systems

Knowledge of enterprise web technologies, security and cutting-edge infrastructures

Excellent customer service skills and ability to quickly establish technical credibility with customers

Excellent communication skills, written and verbal

Proven problem-solving skills

Collaborative attitude

Commitment to customer success

Bonus Points:

Bachelor’s Degree in related field

3+ years of Customer Success/Support/Technical Account Management experience in SaaS organization

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Benefits of Working at CrowdStrike:

Remote-friendly and flexible work culture

Market leader in compensation and equity awards

Comprehensive physical and mental wellness programs 

Competitive vacation and holidays for recharge  

Paid parental and adoption leaves

Professional development opportunities for all employees regardless of level or role

Employee Resource Groups, geographic neighbourhood groups and volunteer opportunities to build connections

Vibrant office culture with world class amenities

Great Place to Work Certified™ across the globe

CrowdStrike is proud to be an equal opportunity and affirmative action employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.

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