Your Responsibilities

Key tasks include, but are not limited to, the following:

SCOPE:

Manage service delivery activities for customer’s diversified set of Oracle SaaS Products deployed on Cloud Represent as a single point of contact between customer & Oracle. Manage the service delivery through virtual team of resources. Establish priorities & Service growth plans for customers aligned to Oracle’s Cloud Strategy. Work on improvement initiatives as required

ACCOUNTABILITIES

Review existing services  & contracts and understand the scope thoroughly. Generate & manage service delivery plan, key deliverables, marshal resources as required, RACI, risks, issues and dependencies according to ACS standards. Deliver regular business and operational reviews to key business stakeholders. Implement Service Improvement policy and processes. Manage and co-ordinate changes in customer environments per customer strategy.

RESPONSIBILITIES

Service Planning  Technology Change Management Contractual and Financial Control Service Governance Problem and Incident Management Issue and Risk Management Escalation Management   Best Practice Advice and Recommendations Business Development and Renewals Customer Satisfaction  Provide leadership, motivation and direction

Career Level - IC5