Job Title: Technical Advisor

Job Description:

Investigate technical problems and assist Service Center in repairs through the use of the diagnostic center in solving difficult technical problems at the Centers.

Responsibilities:

Analysis technical reports received from Service Center, prioritize and prepare field technical reports to be sent to Technical Service Operations and Warranty Administration (TSO&WA). Investigate technical problems and assists Service Center to repair and inspects complaining customers’ vehicles to verify problems and supervise repair. Submits market product reports reflecting customers’ requirements and comparison with competitors. Gives guidance to Service Center in solving technical problem using information received from TSO&WA and other Service Center. Participates in local and regional new model conformity test drive, report result, and follow-up improvement of weak areas. Carries on-the-job training for service staff on new mechanisms and technical problem solving. Sets top technical problems based on technical reports and warranty claims and checks warranty claims, technical data and sign claims for submission. Follow-up and evaluate test parts result and submit technical reports to the management. Monitors Service Center under his supervision in the following areas: Technical reporting, Warranty business, Warranty parts storage, New vehicles storage, Parts test/parts recovery. 

 

Qualifications:

Automotive Engineering knowledge. Bachelor degree in mechanical engineering or associates degree in automotive-related field. 3 to 5 Years in Automotive Industry (e.g. problem solving and repair experience) Computer skills/ data analysis Customer handling skills. Familiar with technical report and market product reports writing. Familiar with new vehicle testing and evaluation.