**Reimagine what coffee can be. Reimagine what you can become. Let’s grow together.** At Nespresso, we believe that we can elevate the world of coffee to drive a positive impact and be a force for good which shapes lives and landscape for the better. Exceptional customer experience is what we aspire to offer, and we can only do so by caring for one another, our suppliers, the farmers, and the communities we work with. We **I** nspire, we **C** are, we **A** ct, and we i **N** novate are the four behaviors that reflect who we are and how we interact with one another and with the world around us. We live a culture that is built on the principal belief that individually and collectively we can. What about you? Join the Nespresso team and reimagine what coffee can be. Reimagine what you can become. Together we grow as individuals, as teams and as an organization. **Position snapshot** Nespresso Head Office, Athens, Greece Reporting to: Technical & Quality Manager Time of contract: Permanent **Position summary** The main responsibility of this role is to ensure the effective implementation of the Nespresso After Sales Service guidelines at the Greek and Regional level, ensuring the high level of after sales experience. **A day in the life...** + Be the liaison between the Nespresso internal teams and the ASC partners ensuring smooth day to day Operations and Communication. + Responsible for the end-to-end Machine repair process, identifying improvements and highlighting efficiencies. + Support Greece and the Region with audits regarding After Sales Centers. + Responsible for the monthly After Sales KPIs reporting and monitoring. + Assure Regulatory support for Nespresso Market machines and accessories. **What makes you successful** + University graduate (engineering or food technology background is preferrable). + 2 years of professional experience in After Sales Service. + English fluency is essential. + MS Office excellent knowledge. + Strong project management & time management capabilities along with analytical thinking approach. + Good communication skills. **Why you should apply** + Join the leading Food & Beverages company in the world with more than 93bio CHF sales and presence in 188 countries + Be part of a fast-growing organization expanding locally and internationally + Have a key role to Nespresso’s Omni Channel strategy and Customer centric approach & get the chance to play a significant part in the customer Journey + Engage with our people from all over the world and join exciting local or international projects and assignments, constantly pushing boundaries + Take full advantage of unlimited development opportunities through an extensive physical, virtual and hybrid learning ecosystem, both at local and international level + Enjoy the wide range of Nestlé benefits such as competitive salary & performance bonus, comprehensive Pension, Health Care & Life Insurance programs, increased Parental leaves for both caregivers and Baby Support plan, Flexible Work Plans, “Bring Your Pet At Work” & Pet Support plan, in-house restaurant and mini market, participation to health and wellness activities, special access to Nespresso Club benefits and much more.   **A.I.** We are currently implementing an exciting new AI tool that is helping us and you schedule interviews in a more flexible way. Therefore, we kindly ask you to keep an eye on your email (and potentially spam/ junk email inbox), as you can expect an invitation with interview timeslots to choose from. We would also encourage you to say “yes” to receive WhatsApp notifications, as you will also receive the interview invitation here and you will be able to book your interview directly from WhatsApp. As this is new, we welcome any feedback you might have on our new interview scheduling tool. If you have any questions, feel free to contact with us at the email adress HR.Careers@gr.nestle.com.