As a Technical Solutions Analyst I, you will be responsible to perform troubleshooting investigations and reviewing front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally. This is a client facing role that you will interact with users daily.

You will also perform troubleshooting investigations via backend methods by capturing log files, querying tables, updating database fields, and updating/cycling servers. You will communicate effectively verbally and in writing to clients and internal stakeholders. You will also document notes, activities, resolutions, and other knowledge articles throughout the lifecycle of an investigation. You will prioritize work-based on severity and urgency balancing client and business needs. You will also collaborate among and across teams to ensure issues are addressed by the appropriate individuals. The candidates need to be willing to work on on-call support and open to work in different shifts

Career Level - IC1