Oracle provides a comprehensive and fully integrated stack of cloud applications, platform services and engineered systems.

Oracle is hiring expert technical Support staff for its Private Cloud Appliance engineered system, a cost-effective solution for rapid, hybrid cloud deployment, and is the foundation of Oracle Compute Cloud@Customer deployments.  By joining this proven team of virtualization professionals, you will assist customers worldwide in resolving problems requiring a wide-ranging ability.  It is essential for the analyst in this position to be capable of providing sufficient support to customers in a timely manner.

You will be the technical interface to Oracle customers, Original Equipment Manufacturers (OEMs) and beneficial Resellers (VARs) to resolve problems related to the installation, recommended maintenance and use of Oracle products.  Your primary task will be to provide support to customers and maintain a high level of customer satisfaction within proper guidelines. Work with general guidance from other senior support engineers, management and independently to resolve customer problems.  Solutions can take time to develop through research, collaboration and/or problem replication in a lab environment.

Duties and tasks are standard with some variation.  Completes own role largely independently within defined policies and procedures.  6-10 years prior working experience with Oracle products, or at least 8 years related experience without Oracle products, and a technical degree (i.e. BS in Computer Science/Management Information Systems/Science/Engineering/Math/Physics/Chemistry) with a 60% aggregate desirable.

Career Level - IC3