Entity: Oracle America, Inc.

 

Job Duties: Deliver solutions to the Oracle customer base while serving as an advocate for customer needs. Offer strategic technical support to assure the highest level of customer satisfaction.

Create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. Serve as an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. May telecommute. (385.23541)

 

Employer will accept a Master’s degree in Computer Science, Engineering, or related technical field and 2 years of experience in the job offered or in a Technical Analyst-related occupation. Position requires:

 

Knowledge of computer applications, SQL, basic programming to troubleshoot application issues; Databases and client server applications as well as Customer Relationship Management - sales and service based application on premise or in the Cloud; Troubleshooting skills to debug issues relating to Implementation, extensibility and integration related issues; and, Understand the customers use case of the product and ability to build test cases to help reproduce the issues in- house and to work closely with development.

 

Career Level - IC4