As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Lead and successfully execute a broad portfolio of functional initiatives and programs, with a primary focus on the management and coordination of Release Management strategy. Ensure timely handoff and transition of release responsibilities from project managers, meeting key deadlines and aligning resources to sustain operational excellence. Partner closely with global cross-functional teams, including GSSS and OHAI, to manage complex dependencies, capturing program requirements and optimizing the critical path. Proactively address and mitigate risks associated with resource transitions, ensuring consistent and high-quality product turnovers and support. Establish scalable frameworks for end-to-end project management, implementing best practices for process, tools, and documentation. Facilitate agile ceremonies such as standups and sprint planning sessions, ensuring continuous alignment with program objectives. Build consistent reporting and dashboards, providing insights on key program metrics and performance. Influence internal and external stakeholders to prioritize efforts and drive results, ensuring successful delivery of all programs. Perform other duties as required.

Career Level - IC4