As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Deliver solutions to the Oracle customer base while serving as an advocate for customer needs. Offer strategic technical support to assure the highest level of customer satisfaction. Create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. Serve as an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues.

Employer will accept a Bachelor's degree in Computer Science, Engineering, or related field followed by five years of progressive, post-baccalaureate experience in job offered or in a Technical Analyst-related occupation. Position requires:

1. Physical and virtual server networking, network switches, router configuration, cloud network connectivity, monitoring and diagnosing network connectivity issues;

2. Unix and Linux platforms;

3. Windows operating system and VMWare virtualization;

4. Cloud computing and Devops;

Career Level - IC4