As a member of the Support organization, you focus on delivering post-sales support and solutions to the Oracle customer base while advocating for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting of our Electronic Support Services. As a primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

This is the position for those who want a challenge, want to dive in deep and learn the technologies our products are built on, and love to provide customers with the exact experience they would expect in their shoes. Please note that this position will help support our weekday and weekend coverage; working a schedule that includes Monday through Friday and may include Saturdays and Sundays as needed will be part of the position. 

Career Level - IC5