Technical Analyst Requisition ID: 217321 Thanks for your interest in ScotiaTech, Scotiabank's new and innovative Technology hub in Bogota. Join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture. **_Purpose_** The role contributes to the overall success of the Global Change Management process by ensuring that technology changes within production are effectively planned, tested, scheduled, implemented, and verified, while applying risk mitigation controls to maintain stability with the Production environment, and adhering to governing regulations, Scotiabank’s standards, policies, processes, and procedures for compliance. **_Accountabilities_** + Uses established standards, agreed-upon methods, requirements, precedents, and technical judgment to deliver on a range of assignments related to Change Management Operations. + Supports the daily operation of Change Management operations to ensure good execution and compliance and identifies any non-compliance concerns. + Applies working conceptual and practical knowledge in a technical discipline, understands standards, and mitigates issues and deviations from these standards. + Gathers information and requirements to solve problems and tests solutions to ensure they meet the required standards. + Acts as initial triage and provides 1:1 user support to Change Management users. This includes troubleshooting issues, answering queries, and guiding users through processes, features and functionalities of ITSM tools. + Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions. + Champions a high-performance environment and contributes to an inclusive work environment. + Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. **_Reporting Relationships (Job Titles only)_** **_Primary Manager:_** **_(include secondary Manager if applicable)_** + _Senior Manager, Change Management_ **_Direct Reports:_** + N/A **_Shared Reports (solid/dotted if applicable):_** + _N/A_ **_Dimensions_** + _Supports IT Service Management operations globally._ + _Identifies and resolves technical, customer or operational problems._ + _Complies with external regulations and internal controls pertaining to ITSM._ **_Education / Experience / Other Information (include only those that are specific to the role)_** **_Educational Requirements:_** + _Diploma/Certificate or Bachelor’s degree in computer science or equivalent._ + _English fluency required ability a plus._ + _Knowledge of ITSM disciplines and frameworks, specifically ITIL, is expected._ + _ITIL V3 or ITIL V4 Foundation Certificate is a must have._ \#Li-Hybrid Location(s): Colombia : Bogota : Bogota ScotiaTech is a business unit within ScotiaGBS, a Scotiabank Group company located in Bogota, Colombia. The ScotiaTech hub was created to support different technology systems and processes of the Bank. We offer an inclusive, positive work environment, and competitive benefits. At ScotiaTech, we value the unique skills and experiences each individual brings and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaTech; however, only those candidates who are selected for an interview will be contacted.