This role will be instrumental in helping shape Oracles cloud transformation of our Fusion SaaS Services.
Fusion Cloud Customer Support Service organization provides technical assistance for Fusion Cloud (ERP) to customers, partners, consultants and sales engineers, who are implementing / running production applications using the Fusion SaaS Cloud Service.

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.
This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.
A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Senior Support Engineer, you will be the technical interface to customers, recommended maintenance and use of Oracle products.
Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms.
Also, you should be highly experienced in multiple platforms
and be able to complete assigned duties with minimal direction from management.

Career Level - IC3