Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

At Thermo Fisher Scientific, our work has a purpose. Our work requires passion and creates meaningful outcomes. Our work matters. We're sharing our expertise and technological advancements with customers, helping them make the world a better place - whether they're discovering a cure for cancer, protecting the environment or making sure our food is safe. 

At Thermo Fisher Scientific, our people share a common set of values - Integrity, Intensity, Innovation and Involvement. We work together to accelerate research, solve complex analytical challenges, improve patient diagnostics, drive innovation and increase laboratory productivity. Each one of us contributes to our mission every day – to enable our customers to make the world healthier, cleaner and safer 

Discover Impactful Work:

As a Technical Applications Specialist I you will provide applications support and training to customers on Thermo Fisher Scientific allergy and autoimmune reagents, instrumentation, software and operation. You will act as a trusted expert to our customers, delivering an exceptional customer experience and contributing to the overall success of the business.

A Day in the Life:

Provides technical assistance via Technical Support Hot-Line, phone/email to customers, both external and internal, involving hardware, software and system operation.Evaluates customer inquiries and complaints and provides technical support to resolve them with outstanding follow up and follow through to close the inquiry/complaint to the customers' satisfaction.Guides the investigation of confirmed complaints to resolve root cause of the product deficiencies that lead to a complaint and activities needed for corrective and preventative action.Provides comprehensive operator User Training to customers for instrument systems in the portfolio, both in Home-office training lab as well as at the customer site.Performs performance qualifications (start-up verifications) on newly installed instruments as well as software upgrades.

Keys to Success:

Education and experience

Bachelor’s degree in a biological science preferred, associates required + 2+ years of laboratory or related work experience.Medical Laboratory Scientist certification desired.Clinical laboratory experience highly preferred.Customer Service skills.Training experience is preferred.

Knowledge, Skills, Abilities

Mechanical knowledge and abilities regarding instrumentation preferred.Demonstrates clear and concise communications and is capable of interacting with a diverse population of internal and external contacts.Ability to travel up to 30%.

This position does not offer relocation benefits. 

Benefits:

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!