**Introduction** A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience. **Your role and responsibilities** As a Salesforce Architect you will serve as a client-facing practitioner who leads and implements expert services utilizing the breadth of IBM's offerings and technologies. A successful Architect is regarded by clients as a trusted business advisor who collaborates to provide innovative solutions used to solve the most challenging business problems. You will work on projects that help clients integrate strategy, process, technology, and information to increase effectiveness, reduce costs and improve profit and shareholder value. You can take advantage of opportunities to master new skills, work across different disciplines, move into new challenges and develop a robust understanding of different industries. Your primary responsibilities include: - Innovative Salesforce CRM Solutions: Collaborate with clients and development team to design and implement creative solutions with Salesforce CRM Applications. - Strategic Consulting and Functional Leadership: Use your consulting skills and business knowledge to lead functional discussions to understand client's business challenges and address them with solution architecture. - Architectural Best Practices Advocacy: Establish and promote with internal teams the design and architecture guidelines and best practice standards. **Required technical and professional expertise** * Experience as a Salesforce Architect, with proven expertise in Salesforce Service Cloud solutions. * Hands-on experience with Salesforce platform, including Service Cloud and and Lightning components. * Salesforce best practices, development tools, and configuration options. * Experience with Salesforce integration using REST/SOAP APIs, middleware tools, and third-party services. * Familiarity with Salesforce automation tools like Flows and Apex. * Experience with Service Cloud features such as Omni-Channel, Einstein Bots, Case Management, Service Console, Queue Management, Routing **Preferred technical and professional experience** '- Relevant Salesforce certifications