Technical Assistant Requisition ID: 41526 Job Location(s): Osasco, BR **Job Description** Danfoss is seeking a proactive and enthusiastic **Technical Assistant** to establish and maintain good relationships with internal and external customers as well with service providers on behalf of the company with focus on Warranty Support for our Climate Solutions Division. You will ensure that all Danfoss and customers’ warranty related requirements and needs are completely met while upholding the company vision and mission. Extreme tact, sensitivity and professionalism are necessary as you will have daily contact with customers and will be a direct influence on their satisfaction. This job position demands presential work at Danfoss premises. **Job Responsibilities** Responsibilities for this position include but are not limited to the following. + Provide full administrative related warranty support (Phone and email) on complaints raised by our customers. + Check the products received against the documentation received. + Creation, updates, and follow-up on product quality complaints by using our systems (Salesforce CRM and SAP IQOS) by following our SOPs and KPI targets. + Create warranty invoices, credit notes and product returns by using SAP. + Request 3rd party and/or internal inspections for components. + Receive 3rd party inspection reports and review their service invoices as well posting them for payment. + Share approved reports and warranty decisions to customers. + Identify issues on current internal processes and propose improvements. + Regular follow-up on critical open tasks. + Keep warranty databases and information always correct and updated. + Control Warranty Files archiving and support warranty audits. + Run special projects assigned by your direct supervisor. **Background & Skills** At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization. The ideal candidate possesses these skills. + Technical background preferable on these areas: Refrigeration / Mechatronics / Electrical / Mechanical. + Administrative and SAP Sales experience is a plus. + English level: High-Intermediate to Advanced. + MS office package. + Communicative, organized, numerate, team player. **Danfoss – Engineering Tomorrow** At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees. Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category. Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification. Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities. Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 42.000 people, serving customers in more than 100 countries through a global footprint of 95 factories. Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification. Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities. Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 42.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.