Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Technical Associate - Service Desk

In this role need to provide Level 1 support services with knowledge of Technical/Service desk.  

Strong customer service orientation 

Responsibilities

Provide technical support on Calls/Chats 

Windows MAC troubleshooting  

Active Directory  

Basic Networking

Win NT/2000

MS Office 2007, 2010. O365

Qualifications we seek in you

Minimum Qualifications / Skills

Bachelor's Degree required

Equivalent to bachelor’s degree

Preferred Qualifications/ Skills

Good written and presentation

verbal communication skills with experience of customer interfacing role

In-depth requirement understanding skills

good analytical and  problem-solving ability

interpersonal efficiency, and positive attitude

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.