Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Technical Associate - Service Desk L1

In this role, You will be responsible for provisioning Deprovisioning of applications following the ITIL standard.

Responsibilities

Ensure the 24/7/365 availability of all systems, applications, and infrastructure.

Understanding of IT processes and procedures and willingness to follow them.

Provisioning, De-provisioning maintaining Active Directory user accounts on multiple domains

Provisioning and maintaining Active directory security Groups

Provisioning, De-provisioning maintaining service accounts

Provision and De-Provision Email accounts on O365 troubleshoot if email and AD accounts are not in Sync

Manage and implement active directory standards including object name, object creation (import/export functions) and all group policy design

Develop documentation to assist self-guided issue resolution procedures for service desk personal to include checklists procedures.

Run reports via Active Directory

Ability to speak to a non-technical audience about technical problems

Knowledge and experience within ServiceNow/Salesforce and the ability to run reports within ServiceNow

Knowledge and experience of customer service practices

Willing to work in rotational shifts as per customer requirement

Qualifications we seek in you

Minimum Qualifications

Graduate in any stream

Preferred Qualifications/ Skills

Minimum in IT or similar domain.

Good communication skills

Should have understanding of below Technical Skills:

Basic Networking

Active Directory

Service Request Management

O365 Tools

PC/Laptop

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.