Job Classification

Job Requisition - 135614
Closing Date - 31 January 2025
Location - Johannesburg
Cluster - Nedbank Wealth - Division - Nedbank Insurance
Please Note: Preference will be given to applicants from Underrepresented Groups
 

Job Family

Insurance

Career Stream Commercial SupportLeadership Pipeline Manage OthersFAIS Affected FAIS Affected - YesJob Purpose The end-to-end management and administration of allocated supplier relationships The provision of technical assistance / support to RAs in respect of all thing’s insurance Product and solution design, development, and oversight  Policy management systems and process management / oversight  Job Responsibilities

Management and administration of suppliers 

Management of suppliers in accordance with the NI Governance framework  Maximise synergies between NI and approved suppliers Arbitration and problem resolution Monthly performance and operational reviews (including SLA monitoring) Management and oversight of supplier service levels  Manage supplier governance and oversight audits – primarily relating to insourced activities (Binders, outsourced agreements etc)

Management and administration of the Supplier | Product panel 

Appointment of new suppliers and the addition of new products when required and in accordance with the NI onboarding process’s  Monitor and evaluate “panel” suppliers and products ensuring that same remains relevant  Bespoke products and services: Product design, development, and implementation and  Product upgrade, design, and implementation – relates to existing bespoke products and services

Technical support and assistance 
Assist / support RAs in terms of:

Cover structuring and supplier selection Complex placements  Cover / terms / rates negotiations with suppliers

Contract management

Assistance in structuring new business / renewal presentations  Management and administration of supplier contracts in accordance with the NI contract management and vendor matrix process (intermediary agreement, outsourced agreements, binder agreements and referral agreements) Job Responsibilities Continue

Systems 

Assistance with systems upgrade design and specification drafts 

Process design, development, and implementation

Review and upgrades to existing processes Review of policy wording updating / amendments  Design, development, training, and implementation of new process’s 

Training 

Assist with the sourcing of product (technical) training  Design and development of product training material in terms of bespoke products Presentation of training 

Claims 

Assistance with claims  Review of cover vs loss / damage event Negotiate liability acceptance with insurers together with fair settlements all in terms of the policy 

Management information

Review and interpret insurance management information Design and implement reports when required

Ad-Hoc Projects

To drive and or assist in Insurance projects when required People Specification Essential Qualifications - NQF Level Advanced Diplomas/National 1st Degrees Essential Qualifcations FAIS representative (RE 5) FAIS key individual (RE 1)  Preferred Qualification AIISA / FIISA and or B Degree Essential Certifications FAIS where applicable Preferred Certifications Minimum Experience Level

Minimum 10 years’ experience with at least 8 years in commercial / corporate segments in the insurance industry 
Experience in intermediary industry min 5 year

Technical / Professional Knowledge Budgeting Business administration and management Business principles Business terms and definitions Change management Client service management Client service principles Communication Strategies Consumer behaviour Diversity management Employee training/development Financial Accounting Principles Governance, Risk and Controls Operations planning Organisational systems Principles of project management Relevant regulatory knowledge Service level agreements Staff resource planning Strategic planning Business writing skills Behavioural Competencies Aligning Performance for Success Building Partnerships Communication Influencing Guiding Team Success Driving for Results

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Please contact the Nedbank Recruiting Team at +27 860 555 566