Job Summary:

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Reporting to the Director of Digital Product, our Technical Business Analyst will play a key role in advancing personalized experience initiatives across our digital platforms. This position is responsible for gathering and documenting business and technical requirements, collaborating with product development teams to design and enhance web and mobile app features, and ensuring alignment between business goals and technical solutions. You will also analyze data to uncover insights that drive growth and optimize the online user experience. Success in this role requires a strong blend of business acumen and technical expertise, along with the ability to effectively bridge communication between Digital/IT teams and business stakeholders. 

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This position is included in our hybrid work policy and is required to work in person from our Woodland Hills, CA office every Monday, Wednesday, Thursday.

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Key Responsibilities:

\n\nStrategy & Planning:\n\nDocument business and technical details for user personalization and journey initiatives.\nCollaborate with business and IT teams to implement efficient workflows and procedures.\nEvaluate current processes, identify bottlenecks, inefficiencies, or outdated practices that hinder productivity. \nAnalyze data to gain insights into areas of improvement. \n\nRequirement Gathering and documentation:\n\nEngage with diverse stakeholders to define detailed business and technical requirements.\nWork with the product manager on planning and executing migrations from legacy systems to modern platforms and providing timely resolutions.\nTroubleshoot and investigate technical issues.\nMaintain detailed documentation throughout any process improvements, which can serve as a reference for future initiatives and best practices.\nOversee mapping and transformation processes, ensuring data flows are documented and up to date.\n\nQA & Testing:\n\nCollaborate with the QA team to execute thorough testing, ensuring the migrated content and functionalities in AEM are in optimal working condition.\n\n\n

 Required Qualifications:

\n\n5+ years of experience as a Business Analyst with exposure to process documentation and flows.\nRobust understanding of architectures, data structures, and migration methodologies.\nStrong analytical skills and experience using data to inform decision-making.\nKnowledge of content management systems (CMS), database management systems (DBMS) & SQL queries.\nFamiliarity with web development technologies such as HTML, JavaScript, CSS, and REST APIs.\n\n

What We Offer You:

\n\nHighly competitive compensation plan.\nSalary range $105,000-$120,000 annually determined by a myriad of factors including, but not limited to, years of experience, depth of experience, and other relevant business considerations.\nEmployees are eligible for annual discretionary bonus.\n401(k) plan with company match.\nEmployee Share Purchase Plan (ESPP) Viking full-time regular employees working in the United States can purchase Viking shares through payroll deductions\nFull benefits including medical, dental, vision, life and disability insurance at a highly subsidized rate (some plans are fully paid by Viking).\nAccrue 15 paid vacation days, sick time accrual by state, and 6 paid holidays per year.\nOpportunity to take a free and/or discounted cruise.\nHighly subsidized gym membership.\nDiscounts on theatres, theme parks, movie tickets, travel discounts through IATA membership and too many more discounts to name.\n\n

 Viking is a certified Great Place to Work company. This certification is a result of our commitment to excellence, integrity and our teams’ outstanding contributions.

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About Viking

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Viking was founded in 1997 and provides destination-focused voyages on oceans, rivers and lakes around the world. Designed for experienced travelers with interests in science, history, culture and cuisine, Chairman Torstein Hagen often says Viking offers experiences for The Thinking Person®.

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Viking has more than 250 awards to its name, including being rated #1 for Rivers, #1 for Oceans and #1 for Expeditions by Condé Nast Traveler and voted at the top of its categories by Travel + Leisure. No other cruise line has ever received these same honors by both publications at the same time.

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