The Role

This role will be an integral part of a global team that will deliver technical solutions in a quality and efficient manner to clients around the world.

 

Performance Objective

Excellence

Responsible for system configuration and testing during implementations and production support. Ensures configuration and testing are completed according to specifications, defined standards, utilizing tools identified as best practices Develops comprehensive test plans and executes testing for the different system components: web application, data imports, batch jobs, reports and extracts. Coordinates issues identified during testing with the system developers and pushes each issue thru to resolution. Performs impact analysis and regression testing on the different system components during release consumptions. Defines and updates system tables as needed. Works with team to identify project deliverables and meets established deadlines. Works with the team to resolve questions and issues requiring input from the client team or other Business Analysts Assists in developing standardized work processes, tools, and methodologies that improve quality and
profitability Follows national line of business processes and protocols for the deployment of base solutions Participates in national line of business sessions and teams as requested

People

Works closely with the client delivery team to deliver the best results to the client. Participates in regular team meetings and consistently promotes teamwork in all daily activities Coaches and trains internal members of the team on best practices, system-specific and client-specific knowledge

Clients

Work with internal or external client teams to clarify requirements as needed. Develops and maintains
requirements documentation and system configuration based on client requirements. Partners with the Pension Administration and Retirement team to understand daily processes and system
needs. Supports internal and external clients on new features, tools and approaches by providing training, walk
through and consulting on best practices when applicable. Support client change requests on system requirements necessary to implement client change requests. Ensures configuration and testing are completed on time and on budget. Perform medium to high complexity data queries using the appropriate tools. Alerts lead consultants or project manager about out-of-scope work in a timely manner'

Financial

Assists in determining estimates for configuration and testing tasks as needed. Works with the team in helping achieve the financial goal for all clients

The Requirements

Bachelor’s degree in Computer Science, Engineering, Management Information Systems or related area.At least 6-10 years of relevant work experienceExperience or training in: RDBMS, SQL, Web-based applications and toolsExperience with test plan creation, testing procedures and test plan execution is required.Experience in requirements gathering and documentation is required.Experience in the Financials, Human Resources or Benefits domain areas is preferred, but not requiredStrong verbal and written communication skills in EnglishExperience working with the US is preferredAbility to work on "virtual" teams with members from different geographic areasAbility to multi-task, and be mindful of deadlines.Self-motivated and ability to remain focused on assigned projects.Committed to quality and continuous improvement

 

Equal Opportunity Employer