India
41 days ago
Technical Care Specialist 4

Family Description

Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration / transformation, and education. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimising, operating, and maintaining phases.

Subfamily Description

Care (CAR) comprises the support of customers (in line with contractual service agreements) and internal Nokia stakeholders in pre- and post-sales activities with technical and non-technical topics, including first level contact with customers for software and hardware incidents or requests. Ensures readiness of service delivery and covers the provision of recommendations to product houses on design for serviceability aspects. Contains escalation of key issues to appropriate functions.

 

- Strong experience and understanding of 3G,4G,5G Cellular Networks (UMTS, LTE, NR in Core domain) and IP Networks
- Experience with Implementation, Integration, Acceptance Tests, Care, R&D for Telecommunication Products like Application Servers, Session Border Controller, sCSCF, iCSCF, iBCF, BGCF,eCSCF.
- Primary Competence : Nokia TAS , SMSF, MSS Cloud.
- Expert in 4G VoLTE Call flow, e.g. 4g-4g, eSRVCC, Conference etc, 5G VoNR.
- Expert in Root Cause Analysis for Complex Customer Tickets as subject matter expert. Willing to Engage with virtual teams and collaborate to arrive at a feasible solution .
- Willing to be part of Nokia Global Emergency Support activities. 
- Flexible to travel for project/issue onsite in short notice and/or join customer critical activities.
- Fluent spoken and written English. Japanese Language Proficiency would be plus. 
- Willing to learn new technologies and domain associated with telecommunications.
- Expert level competence with Protocols like SIP, Diameter, TCP/IP/SCTP, UDP, SOAP, HTTP2, SS7, M3UA, 5G Signaling Protocols.
- Solid experience with one or more Nokia equipment’s: NTAS, SMSF, CFX-5000, SBC
- Expert level competence in Linux and one or more scripting languages like Shell, Perl, Python
- Good knowledge and in Open Stack administration and Docker, K8S concepts and its application in Could Native products. Expert level Certificates in Public Clouds/K8S would be plus.
- Knowhow in 5G Technology and Products e.g. NEF, SMSF.
- Engineering Graduate in Telecommunications, IT , Computer Science or Electronics Engineering with 10 years plus relevant experience in Telecom.

It would be nice if you also had
- Team Player and knowledge sharer and flexible in work hours.
- Has experience to work in Remote/Virtual Team
- Individual Contributor who demonstrates initiative and respectful to others and Goal oriented person.
 

Identifies and solves proactively demanding problems and communicates them to key stakeholders. Participates as an expert in IMS/VoLTE technology area in customer issues via ticket handling and projects. Participating in emergency and 24/7 duty for global IMS customers. Is active in networking and knowledge sharing. Develops processes, tools and working methods.

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