Job Description:

*** This position is set to start on April 21st***

At Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace. 

This is a remote position. We are open to hiring in the following states: (AL, AK, AR, AZ, FL, GA, IA, ID, IL, IN, KS, LA, MD, MN, MO, MS, NC, ND, NE, NM, OR, OK, PA, SC, TN, TX, UT).

Under general supervision and direction, the Technical Care Specialist resolves technical issues for Cable One video and internet service customers in a professional, courteous, and efficient manner. We are hiring for level I and II, if hired your level is determined by which family of brand you are assigned.

***Pay is set at $16 per hour***

What you will do to contribute to the company's success

Answer calls from Cable One customers and respond to inquiries in a professional manner.

Troubleshoot customer's technical problems with internet services, video, and phones including, but not limited to modems/routers, internet connections, wireless service, cable/video equipment issues and setting up email accounts.

Provide accurate, prompt, and consistent resolution to technical problems by following Standard Operating Procedures.

Create service ticket for selected calls.

Notate customer accounts for all interactions.

Remain current on new technology and software issues that affect Cable One customers.

Provide timely feedback to Cable One leadership regarding service failures or customer concerns.

Other duties and/or responsibilities may be assigned as needed.

Qualifications

High school diploma or general education degree (GED); or three to six months related experience and/or training; or equivalent combination of education and experience. Associate’s degree (A.A.) preferred.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively to customers and associates throughout the organization.

Ability to carry out instructions furnished in written, oral, or diagram form. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to deal with problems involving several concrete variables in standardized situations.

Core Competencies

Committed: Values each and every customer, while working hard to keep their business and support our communities. 

Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy. 

Proactive: Understand what our customers need and actively works to make their relationship with us seamless, easy, and rewarding. 

Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations. 

Benefits

Cable One and our family of brands appreciate the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as: 

Competitive pay; $16 per hour

Medical, dental, and vision plans – start when you start! 

Life insurance (self, spouse, children)

Paid time off (vacation, holiday, and personal/sick days) 

401(k) - 100% company match (match starts upon hire, up to 5% of eligible compensation)

Group Legal plan with Identity Theft Protection

Additional Perks 

Tuition reimbursement (up to $5,250 on 1st year) 

Annual community support to various organizations across the U.S. 

Associate recognition & awards programs

Advancement opportunities 

Collaborative work environment 

Our Commitment

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds, and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.   

Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.  

Pre-hire Processes  

Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.   

CABO2