Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive. 

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

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Top 100 Most Loved Workplace® 
Forbes Best-in-State Employer

Technical Claims Handler

Be the calm voice claimants rely on to get their lives back on track.

Job Location: GlasgowJob Type: PermanentRemuneration: Competitive salary taking into account skills, experience and qualifications

We have a fantastic opportunity for Technical Claims Handler in Glasgow

Are you ready to take charge and make impactful decisions from your desk? Our home claims team offers you the autonomy to act as a financial owner and decision-maker. With your strong background in property claims handling, you'll have the opportunity to showcase your technical expertise while supporting our clients and customers.

You will manage a caseload of home claims, planning and controlling key stages. You'll appoint suppliers to visit sites and report based on your investigations. Collaboration with all stakeholders is essential to achieve the most satisfactory and efficient solutions.

We are looking for individuals who can deliver the highest technical quality and customer satisfaction. Excellent communication skills, self-motivation, and discipline are crucial. Flexibility and a willingness to embrace change are a must, along with enthusiasm for industry-leading technology.

This is an exciting and rewarding role within a motivated and friendly team, offering the opportunity to progress in the claims arena for the right person. If you're passionate about delivering excellence and eager to grow, we want to hear from you!

The skills you will have when you apply:

Must possess extensive expertise in property claims: Able to demonstrate previous experience in a property claims environment is essential.

Excellent communication skills: You will interact with policyholders, insurers, contractors, and other stakeholders. You’ll need to explain complex details clearly and negotiate fair settlements for all parties involved.

Commitment to professional development: A dedication to working towards the Chartered Institute of Loss Adjusters' Cert CILA qualification is essential.

Fraud management: Ability to identify, investigate, and manage fraud concerns effectively.

Technical proficiency: Setting accurate claims reserves, making payments, and recording, analysing, and presenting claims data.

Problem-solving skills: Resolve claims queries and problems, working closely with the wider team to ensure effective technical performance.

Relationship management: Develop and manage relationships with claims partners, update existing processes, and create new ones.

Process improvement: Suggest and implement improvements to our claims processes and procedures.

Training and development: Train and develop less experienced colleagues.

Adaptability: Be prepared to take on varied tasks and new responsibilities as needed.

The skills that will be developed once working:

We will provide all the Sedgwick specific training you need to thrive in this role

What we’ll give you for this role:

Remuneration & more

Competitive salary taking into account skills, experience and qualifications

A Self Invested Personal Pension Scheme (SIPP)

Holiday allowance of 25 days plus bank holidays

Flexible working from our office or your home

Health & support

Private healthcare plan (including pre-existing conditions)

Life assurance

Employee assistance programme for employee wellbeing  

Group Income Protection  

Other benefits

Voluntary flexible benefits – green car scheme, travel insurance, dental cover, cycle to work scheme, season ticket loan, welling and digital GP applications

Discounts on various products and services

This isn't just a position, it's a pivotal role in shaping our industry

At Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, you'll also be an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day.

You'll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn't just a job; it's an opportunity to shape the future of insurance.

Next steps for you:

Think we'd be a great match? Apply now – we want to hear from you.

If you’re unsure whether you have all the skills needed then do apply – we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between.

Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.