The Opportunity

 

QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic.

Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.

The Role

As we continue to grow as QuidelOrtho, we are seeking a Technical Communications Specialist. Produces technical publications and communications to support the safe and effective use and servicing of Ortho Products. Projects may include technical manuals, online content, product labeling and instructions for use, communications and presentations delivered in various formats. Develops technical publications project schedules to adhere to project timelines and communicates/escalates potential impacts to project schedules. Gathers and organizes technical information from various sources. Prepares work to be accomplished by reviewing delivery schedules and prioritizing work, gathering, organizing and analyzing technical information from various relevant sources. Challenges input based on knowledge of products and processes. Develops, writes, edits, manages review/approval, and proofs materials that are complex in nature for internal and external customers. Reviews and analyzes documentation/labeling effectiveness and efficiency including verification/validation. Follows established change control procedures. Ensures publications adhere to established standards of style and format and meet regulatory requirements. Follows established change control procedures. Acts as Subject Matter Expert within the department and cross-functionally on department SOPs/processes/tools. Reviews published materials and recommends revisions or changes in scope, format and content. May service as editing consultant to other staff. Investigates and resolves or escalates customer complaints and concerns and responds to complex inquiries. Participates in special projects as assigned. Makes recommendations on methods and materials for optimum results.

This position will be onsite working in a hybrid schedule (2-3 days) at our Rochester, NY facility.

The Responsibilities

Gathers and organizes technical information from various sources, verifies and clarifies input as needed to develop customer and service guides, procedures, online help, product labeling, instructions for use, condition codes, job aids and communications.Develops project schedules to adhere to project timelines.Coordinates cross-functional review/approval and verification of content. Seeks consensus on final content.Adheres to company change control procedures, branding guidelines and regulatory requirements.Works with publishing technologies team and external vendors to obtain illustrations, translations and to publish materials.Investigates and resolves or escalates customer complaints and concerns.Responds to non-standard and complex inquiries.Updates tasks in project management application.Reports project status.  Checks and edits work of less experienced writers.Participates in special projects as assigned.Makes recommendations on methods and materials for optimum results.Completes mandatory training.Perform other work-related duties as assigned.

The Individual

Required:

A minimum of an Associate’s Degree in Technical Writing, Communications,
Medical Technology, Biology or Engineering with technical writing experience
or equivalent is required. A Bachelors degree preferred.A minimum of 3 years of relevant work experience is required. The individuals must be able to represent the Technical Publications group on cross-functional teams and be comfortable interacting with Engineering, Research & Development, Regulatory, Quality, Customer Support, IT professionals and upper levels of management.Must be proven team player, self-motivated, able to prioritize workload with minimal supervision, manage multiple projects simultaneously and work under tight deadlines.Project Management certification and/or equivalent experience.Experience in Product Lifecycle Management processes and systems such as Windchill.Excellent written and verbal communications skills and strong computer skills are required.Experience in HTML, XML, DITA, FrameMaker, Microsoft Office and the creation of online documentation using topic-based authoring, website design/authoring tools may be requiredAbility to travel up to 10%

Preferred:

Bachelor’s degree in Technical Writing, Communications, Medical Technology, Biology, Engineering or related.Experience working in a regulated environmentExperience with content management systems, CSS and system designKnowledge of animation tools and Java scriptingExperience working with translated documentationKnowledge of Ortho products will be a significant advantage.

The Key Working Relationships

Internal Partners:

Technical Subject Matter Experts in Research & Development, Technical Support, Regulatory Affairs, Quality and Compliance, Product Management/Marketing

External Partners:

Illustrators, Translation Vendors, Print/Media Vendors, External Manufacturers (OEMs).

The Work Environment

No strenuous physical activity, though occasional light lifting of files and related materials is required. 30% of time in meetings, working with team, or talking on the phone, 70% of the time at the desk on computer, doing analytical work. Minimal travel required. Travel includes airplane, automobile travel and overnight hotel.

Physical Demands

No strenuous physical activity, though occasional light lifting of files and related materials is required.

Salary Transparency

The salary range for this position takes into account a wide range of factors including education, experience, knowledge, skills, geography, and abilities of the candidate, in addition to internal equity and alignment with market data. At QuidelOrtho, it is not typical for an individual to be hired at or near the top range for their role and compensation decisions are dependent on the facts and circumstances of each case. The salary range for this position is $80,000 to $90,000. QuidelOrtho offers a comprehensive benefits package including medical, dental, vision, life, and disability insurance, along with a 401(k) plan, employee assistance program, Employee Stock Purchase Plan, paid time off (including sick time), and paid Holidays. All benefits are non-contractual, and QuidelOrtho may amend, terminate, or enhance the benefits provided, as it deems appropriate.

Equal Opportunity

QuidelOrtho believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. QuidelOrtho is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform the duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at recruiting@quidelortho.com.