Technical Communicator - Heavy Equipment
FABICK CAT
Company Overview:
Fabick Cat is the authorized dealer of Caterpillar equipment, prime and stand-by power systems, parts and service, compact construction, and rental equipment for major portions of Illinois, Missouri, the entire state of Wisconsin and the Upper Peninsula of Michigan. We have been in business for over 100 years and are headquartered in Fenton, Missouri. For more information visit http://www.fabickcat.com/
Why Work For Us!
At Fabick Cat, you are beyond just an employee, you are a part of the Fabick family. A family that has worked so diligently to cement a legacy that was built over 100 years ago through a collective vision "To Ever Serve Our Customers Better". This legacy could not have been possible without first employing then developing the best and brightest talent the market has to offer. We believe it to be of the upmost importance to invest in our workforce by supporting and empowering employees to develop the necessary skills to become successful in their own career.... to become a legacy. Are you ready to join our family legacy to continue our existence as 'the greatest service organization of its kind' over the next 100 years? The Fabick family appreciates and values the ongoing commitment of its employees and is pleased to provide a highly competitive total compensation and benefits package. Job Summary: Primary responsibility will be to provide counsel to internal and external customers on technical and product issues. In addition, assisting technicians on assignments through the repair process to ensure timely, cost effective and quality repairs are completed. In many cases resolving product issues will require a coordinated effort in working with Caterpillar engineers. Responsibilities: Provide internal and external customers with clear, concise and timely resolutions to technical questions on product issues. Log external calls in CRM software. Assign and track Customer ET software. Collaborate with Caterpillar Engineers to resolve product issues. Assist technicians on assignments through the repair process to ensure timely, cost effective and quality repairs are completed Travel to customer job sites or service shops as needed to troubleshoot and advise on technical issues. Assist sales department on technical issue's when required. Prepare failure analysis reports and maintain PIQ records. Participate in conferences, seminars, and training sessions to keep abreast of developments in the field and to integrate developments into training programs. All other duties as assigned.
Fabick Cat is the authorized dealer of Caterpillar equipment, prime and stand-by power systems, parts and service, compact construction, and rental equipment for major portions of Illinois, Missouri, the entire state of Wisconsin and the Upper Peninsula of Michigan. We have been in business for over 100 years and are headquartered in Fenton, Missouri. For more information visit http://www.fabickcat.com/
Why Work For Us!
At Fabick Cat, you are beyond just an employee, you are a part of the Fabick family. A family that has worked so diligently to cement a legacy that was built over 100 years ago through a collective vision "To Ever Serve Our Customers Better". This legacy could not have been possible without first employing then developing the best and brightest talent the market has to offer. We believe it to be of the upmost importance to invest in our workforce by supporting and empowering employees to develop the necessary skills to become successful in their own career.... to become a legacy. Are you ready to join our family legacy to continue our existence as 'the greatest service organization of its kind' over the next 100 years? The Fabick family appreciates and values the ongoing commitment of its employees and is pleased to provide a highly competitive total compensation and benefits package. Job Summary: Primary responsibility will be to provide counsel to internal and external customers on technical and product issues. In addition, assisting technicians on assignments through the repair process to ensure timely, cost effective and quality repairs are completed. In many cases resolving product issues will require a coordinated effort in working with Caterpillar engineers. Responsibilities: Provide internal and external customers with clear, concise and timely resolutions to technical questions on product issues. Log external calls in CRM software. Assign and track Customer ET software. Collaborate with Caterpillar Engineers to resolve product issues. Assist technicians on assignments through the repair process to ensure timely, cost effective and quality repairs are completed Travel to customer job sites or service shops as needed to troubleshoot and advise on technical issues. Assist sales department on technical issue's when required. Prepare failure analysis reports and maintain PIQ records. Participate in conferences, seminars, and training sessions to keep abreast of developments in the field and to integrate developments into training programs. All other duties as assigned.
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